Bank of America Financial Center

Spectacularly bad. As in, how do they remain open with such incredibly poor service? About once every 3 months, I have to go in to deposit a check. Today was one of those days. 12 people in line in front of me, two people served in 21 minutes. (Yeah, i time it now.) Before, someone would often take checks for deposit only from people in line and process them, expediting the line. Nope. Not now. I was told I had to wait. At the pace they were going, I'd have reached the teller in about 2.5 hours. I had to get back to work in 30 minutes, so I bailed. Going to another branch tomorrow. I'm complaining to BofA directly too - this is to warn others to go elsewhere. ANYWHERE else. They need an overhaul or to be shut down.
Nov 1st, 2021

Beware of a teller named Wyatt! He assisted my lady with depositing checks only to find out that he only deposited 1/3. We caught his mistake right away and went back to talk to him about it. When asked, he told us that corporate will handle the mistake in the back-end of things and we have nothing to worry about. If that is the case we just have to wait till the weekend is over. For safe measures, we asked for a receipt or proof of deposit but he refused and told us off. Fast forward to Tuesday, money is still not in the bank so we had to call BOA corporate. We explained everything to corporate and they informed us that everything Wyatt did at the branch was not up to the company standards. I'm not writing this to bad mouth this branch but Wyatt's negligence needs to be noticed. You should not be a teller handling people's money if you're going to be that careless... Will not be coming back.
Jan 11th, 2021

Jan 25th, 2020

This bank has always been horrible. Long lines with only one teller most times while four others are standing around. It even ate my card at it's atm on the weekend and took out a 20 which i never received. Had to go back multiple times to get it back and even after making a claim (which i didn't get a confirmation # which i was never told i needed) and waisting of my time, no apologies and still no compensation... treat this branch like the plague.
Mar 22nd, 2019

Jan 27th, 2019