Wells Fargo Bank

May 2nd, 2023

Jun 4th, 2022

I made an appt to go into Wells Fargo as it appears that a deposit I made wasn't credited to my acct.  I ended up with some time, so I went in a day early, it was 2:30 p.m. on a Thursday so I went into the bank and inquired.  The man behind the counter and one helping a customer at a desk had their masks below their nose.  I just learned I have asthma and cannot be around improperly masked business personnel.  He told me they were booked for the rest of the day (at 2:30 ?) they couldn't look to see where THEY MAY HAVE MADE AN ERROR IN MY ACCOUNT?  WOW!  I wasn't rude, I did say I could only meet with someone properly masked.I think they're great because they are so blatantly unprofessional.  If I rated them poorly, you MIGHT be able to find my review IF YOU LOOKED REAL HARD.  Course this review might end up lost in space anyway.
Feb 9th, 2022

Jan 6th, 2021

After much disappointment with our local branch, I have to say how this location expedited our needs from the initial point of making an appointment to the entire process of handling our Revocable Trust was SUPERB!  Johanna  navigated each step with  knowledge, confidence, clear direction and communication with much kindness.  All the angst and stress of going through incompetencies of San Rafael Wells Fargo and 3 failed visits , Petaluma Branch took care of all of our needs  in a timely manner.  I never thought to write a review on a bank but they deserve a positive recognition as they run a tight ship, well oiled machine.  And also kudos to their branch manager Ryan.  It's worth driving 22 miles from our home.
Oct 1st, 2020