U.S. Bank Branch

Worst customers service some unprofessional women seating without not knowledge
May 19th, 2023

i want to give them negative stars, it's word bank, worst branch and worst manager in USA, Stephan Le is worst person , and rude. He closed my account with out notice and I was out of state with out money because they closed my account. When I called him and asked why , he said I can close your account and I don't want to talk to you, i don't want to answer. He is horrible person I saw in my life. And the customer service is very poor and bad, I very upset with this bank, don't go there never ever
Mar 7th, 2023

Never bank with US bank. They kept a wire transfer for 2 weeks while they investigated a completely irrelevant fact. No apologies, no nothing.
Dec 3rd, 2022

I have been banking at this location for the last two years with my employers business and have had wonderful service up until a week ago. Keep in mind I am in Customer Service so I at no point raised my voice or pulled a Karen., honestly keeping my blood pressure down for health reasons. I came in to do my usual bank deposit for the business. I waited and then a lady named Sara became available and waved me over to her desk. I sat before her and greeted her, gave her my deposit, card and ID. Then she looked at my deposit in the business name and saw we had the LLC listed on the account. She pushed the deposit back to me and said she would not (not could not) do the deposit because the names dont match. I asked her to look at other pages on the account because the DBA is in there. When she couldn't find it she said she still wouldn't do the deposit, i asked her to call the Newport Coast Branch where I opened it or call customer service and she flat out said no. She said they would be busy and she is the one handling the deposit and that she would not do it. I push it back to her and said I really need you to call someone. She let out a disenchanted sigh and picked up the phone but when she got someone on the line the firs thing she said was "this is Sara, associate number...., I have a deposit that I wont be doing but the customer demanded I call you. (No one demanded, I just had to ask twice). The names dont match on the deposit checks and the account so Im not going to deposit them. Is that ok?" Didn't give my account info or any specifics and then they ended the call. I asked to speak to the manager and she said "you are just not happy that you are not getting what you want" in a very snooty, stuck up attitude. I could clearly see this person is not meant for customer service and should spend time learning empathy to better serve the public. As I left another customer approached me in the parking lot and said she had the same experience with Sara and told me its worth the drive to go elsewhere to avoid her as she id always this rude and uncooperative.
Aug 12th, 2022

Jun 7th, 2022