Pottery Barn

beverly walker _{on Google}

Mar 5th, 2024

Terrible customer service. Purchased a couch and love seat and once they got their money no further help. Passed from person to person with no help. Buyer beware.

Richard Yu _{on Google}

Feb 20th, 2024

This is a beautiful looking Pottery Barn store, a two-story shop, located in the quaint Park Ave of Winter Park. This is a sort of affluent area, so the set up of this store reflects the demographic, rightfully so. In other words, there are many high priced items in full display while liquidated/sales items are very limited.
I am not a big fan of Pottery Barn. But if you are, this particular PB store deserves your visit because it has the most products in display (than other PB stores) to meet your needs.

Janet S _{on Google}

Apr 5th, 2024

What has happened to Pottery Barn?? They used to have great customer service and products. The in store staff here are great but they are handcuffed by company policies.
I ordered an expensive chair - online 11-24-23 which was supposed to be delivered to my son on December 8, 2023 as a Christmas present. I have had the biggest run around and list of excuses on why it still isnt here 4-7-24. Both my son and I have made many phone calls and I went into this store. I was told they were updating their system & it was going to become easier to see where my furniture is. Well its not. Three calls ago they told me it was at the delivery hub but it was on hold waiting for my second chair to arrive- I only bought ONE chair. Then they promised a follow up call and a delivery call two weeks ago.
The follow up call was a 2 min call from someone saying they were working on it & it would be taken care of that week. Two weeks later I just got off the phone- I was given deliveries number, asked that a leadership person call me and told them it is a little frustrating that I am now going to have to do their job trying to work with their delivery company. Who knows- will my son ever get his chair?
I am very, very disappointed with this experience. At one point in December they had the chair in stock through the catalog yet wouldnt let me cancel my special order. Ya - ifs a Special Orrder special at causing me more aggravation, frustration and anger. I have been a huge Pottery Barn shopper for over 20 years- Customer Service has gone down, much of the quality seems to have gone down - I will be looking at other options for future home purchases. So disappointing.

Pam B _{on Google}

Mar 6th, 2024

DO NOT BUY THE BUCHANAN SOFA FROM Pottery Barn, or anything else, for that matter. What a joke. After spending a ridiculous amount of $$ on the sofa, not to mention other items for our family room, one year in, and it sags to a point where you can't even sit on it without feeling like you're in a hole. The attached pictures don't do it justice. Phoned customer service and was told because the sofa is more than a year old, the sagging was due to "wear and tear." REALLY????? I have a 30 year old sofa in our living room that is WAY more comfortable than this piece of you know what. NEVER buying from them again. Wasn't able to leave a review on the PB site so I have to leave it here (I have no qualms with this WP store). Just very disappointed in PB and am telling everyone I know NOT to buy anything from them. No warranty, no recourse, no action taken to rectify the situation.