Pottery Barn

Carol was very and helped us out. Me and my wife will buy our couch from here in the future.
Apr 9th, 2024

Bought a Pottery Barn Mattress online from their website for $2800 along with the farmhouse poster bed. Within 6 mos it was coming apart from the seem on the side. Went through the warranty process which they agreed to replace but they tell you which bed is comparable and do not have to give you the same one purchased. There are no returns when you get a replacement. Fast forward 4 weeks latter and I can feel the springs coming thru the pillow top. No way was this bed comparable to the one I bought for $2800. Beware their furniture is not as good as what they charge. Never again.
Feb 11th, 2024

The manager Chris is very brisk and rude. Only selectively chooses who he wants to help. Perhaps hes burnt out but the way you treat your customers is a reflection of the store. Please be better.
Jan 31st, 2024

Visited the store for light fixtures. Good collection but can be better. Ended up choosing a sofa. Dint have any bad experience but not a warm one either. Location is very good and has clean restrooms.
Jan 20th, 2024

I would not use this design service. This designer ordered us a mismatched console set. I didn't think I had to check a designer recommended order for something like this - but apparently I should have! She ordered us two cabinets for the ends of our console - that both open to the right - instead of one to the right and one to the left. Thousands of dollars later --- It took us 5 months to get it - the designer never checked the status of our order and let it sit for one month in Georgia warehouse. Customer Service took 8 months to finally issue us a credit to purchase the correct "matched" ends. Now the price went up $60 and Pottery Barn expects us to pay for the difference! The design manager doesn't reply to emails. Sent 3 - no reply. This order alone was $10,000.00 we spent, and we had other areas to furnish in our home. The entire Pottery Barn experience has been a joke and we will never order from this company again. Ever. **Cody is the best thing in this store - he should transfer.
Jan 10th, 2024