Pottery Barn Kids

Any review pertaining to delivery issues and lost items here are legitimate, and theres a lot of them. I read them thinking, that wouldnt happen to us since we had always had a good experience with Pottery Barn. I was wrong. After months of issues trying to replace our defective glider, I give up. Be forewarned, its not good. Youll need more patience dealing with them than your newborn. People on the phone are saints, the warehouse and logistics is an embarrassment. I hate leaving one stars but seriously think twice on this purchase. Especially if its coming out of the Lakeland distribution center.
Jan 28th, 2024

Worst service! Don't go there unless you want to wait forever just order online instead.
Nov 16th, 2023

Do not order from them unless you don't really care when you going to receive your order, or if you will receive it at all. Delivery date keeps changing on items without any notification. I ordered Christmas item back in November. The delivery date has changed 3 times already. I am not even sure if I am going to receive it at all, so I ordered from another company. Customer service is worthless. Do not bother calling.
Nov 12th, 2023

We ordered the tree house bunk beds. The bed arrived with no screws to put the bed together. The bed has been sitting in the bedroom for 2 weeks while Pottery Barn searches for the missing screws. The managers do not communicate, have zero urgency to correct the issue, and we have to constantly continue reaching out. The issue has still not been resolved.
Aug 6th, 2023

If I could give this place 0 stars I would. After being told items were in stock turns out they werent and my shipping was delayed. After requesting a return the store messed up my return therefore my credit card due date lapsed and a late fee and interest were charged. The store then offered no assistance to help clear up the charges on their own pottery barn credit card. Im appalled at service like this when I was asked to purchase in store instead of online to help the store. I will never shop here again nor should anyone else.
Mar 12th, 2023