Wet Seal

WARNING! Do not purchase online unless you know you'll love the item. I received my package and 11 days later they would only allow me to exchange for store credit. The problem is, I don't want to do business with a store like this. Very shady return policy.
Jan 19th, 2017

Horrible Customer Service Monday March 21, 2016 Fox River Mall, Appleton Wetseal associates are SO RUDE! I walked in two hours before closing time & nobody greeted me or told me about the sale. Two minutes later a Caucasian lady & her daughter walks in, gets greeted at the spot. Right after a spanish family walks in right after & the associate walks away. I walked back & forth lost, looking for a top  I saw online & nobody stopped to ask if I was doing ok. I held onto all this walking all around the store & nobody asked if I needed a room started. The associate & manager walked passed me multiple times. I had to go set my stuff down (20+ items) on the bench near the fitting room & come back out to look. The associate then asked not me, but a Caucasian girl if she wanted a room started & she had 3 items!  I had to go up to her & directly ASK for a room. How very rude. I know they only allow 6 items at a time, I  asked the associate who I asked for a room from if I should hang the rest on the door; she said it's ok I can bring it in & she'll come check on me. I thought 'oh how very nice she's letting me bring it all in' she DIDN'T CHECK ON ME ONCE. I'm not even joking, EVRERYTIME I go there I swear they look at me like I'm going to steal. I was trying to put outfits together for my trip to vegas, a little help wouldn't kill ya. How do these people hold their jobs like this? Rude much?! You bet I'm launching a complaint! Online, off-line. What got me was especially when she took me to the dressingroom & as I stopped to get the rest of the clothes I was hauling around earlier she didn't stop to help, but looked & said "oh, these are you'res too?" continued to walk to the farthest room & when I didn't show because I was trying to grab everything she just came back to peek at me. This behavior is unexcusable & just plain sad. I have never felt so disrespected. I suggest you guys get someone in that store to help them shape up with their customer service skills.
Oct 7th, 2016

Dec 13th, 2015

Very friendly and helpful staff lots of good discounts nice quality and variety
Oct 21st, 2015