Banana Republic

Apr 22nd, 2023

Very nice store!
Feb 3rd, 2023

Classic mall experience
Dec 18th, 2022

Dec 9th, 2022

Went last night for a return. She did not know how to do the return. Employee had no smile the whole time, just mistrustful staring at a box of Palomar boots from online store. The only thing she said was "Are you sure you bought them here?" She does not know BR merchandise and was training a new employee. This sort of "customer service" is the norm for BR at FRM. Very inhospitable and rude. Happened before, I was admonished for bringing in returns and not buying at the store! Really? You don't have my sizes or everything on the website in-store. I will never shop there again. She was not busy, but never asked to put things in the dressing room for me and I walked out and bought clothes at White House Black Market where I am always welcome, returns or not. The BR brand does not have enough 100% cotton in their clothes anyway. The boots were cute but not manufactured quality enough for comfort for $230.00! and they are way too trendy with stiff fabric choices. I'll spend my money where I am treated well and the store has my styles & sizes. And the customer ser vice is welcoming and appropriate.
Jan 6th, 2023