Windsor

This is my first time at Windsor and it wasn't a great experience. My boyfriend and I came across one of the employees by the name of Melany, bad mouthing at the register about other people. Nobody greeted us and when we asked for help they seemed like we were a hassle to work with. (Maybe because I interrupted her gossiping session) A few days later, I wanted to return a dress in perfect condition but the tag was detached. Although 99% of stores have a tagging tool, they seem to be unable to do such a simple task for their customers. As such, the return was declined. Shortly after, we got it re-tagged outside of the store and yet the return still wasn't accepted. The policy states: "We will be glad to offer a refund in the original form of payment with receipt, tags attached and no signs of wear." Although these conditions were met, Melany refused to help us. If re-attaching a tag determines it's wear and tear, why sell it in the first place if that's considered damaged? The policy is ridiculous and for that, I won't be returning.
Feb 29th, 2024

5-star customer service! In addition to her positive attitude, the associate working Monday night went above and beyond to help me complete a return.
Feb 23rd, 2024

Jan 24th, 2024

I usually never post 1 star reviews but I bought a dress here and when I brought it home, it had a bunch of small rips and small holes. I cannot return it. Waste of money.
Jan 20th, 2024

Nov 2nd, 2023