American Eagle & Aerie Store

Kathy Larsen _{on Google}

Feb 25th, 2024

Terrible customer service.

Rebecca Tithof _{on Google}

Jan 27th, 2024

The employees are mostly kind, mainly raring at 2 because I feel the quality of clothes has gone down so much but the price has gone up. It's not worth it anymore.

R. Jean B. _{on Google}

Nov 29th, 2023

I used to work here and it was horrible. The management told me to "not discuss my hourly pay" with my coworkers, which is totally illegal. The head manager is super intimidating and off putting. Overall terrible work environment.

Keagan Thurber _{on Google}

Aug 15th, 2023

As a male entering his first professional job, I had difficulty finding clothing..But the staff was very helpful. I was helped by Marisol, and she assisted me in finding everything that I needed! I felt great knowing that everything that I purchased was right for me. Great overall experience!

Ryan McCartney _{on Google}

Dec 1st, 2023

Not sure why a brand like American Eagle would entrust their customer experience and customer deliveries to UDS, a 1-star shipper. These retailers already have a hard enough time not going out of business and then outsourcing deliveries to a 1-star shipper is probably not a great decision if you care about your customers and care about staying in business. If I knew my online order would have been in the hands of UDS as the delivery partner of AE I never would have placed the order. And AE shouldnt make customer wait almost 3 weeks before they will cancel the order and offer full refund. Amazon only makes a customer wait a few days if a package is delayed before they issue a refund and that is why customers love Amazon. Their service and return policy is very customer friendly and more brands should take notice. Or they can make their policies non- customer friendly and painful and eventually go out of business like so many brick and mortar retailers.