Monro Muffler Brake & Service

Their prices are definitely ridiculous on oil changes. Sorry, but get real! I won’t be back.
Jul 10th, 2021

About a year ago, I took my car here because I needed an oil change and my muffler was rattling so I assumed something needed replaced. They were honest and told me it was only my heat shield that needed tightened. They did it for no cost and even did a check up on the rest of my car. I was really pleased with the service and the convenience of the online booking. However, when I returned this year for a state inspection and oil change, they found some problems with my car and failed it, quoting me $1,100 (!!!) for repairs. They basically made it seem like it was extremely unsafe for me to drive it and like they weren't going to let me take it anywhere else. I had to sternly decline the service and reiterate my right as a customer to shop around and get second opinions. They finally gave me the fail sticker. I took it to the mechanic who has been working on my family's cars for generations even though he's located about an hour away from me now and he is going to be able to fix everything AND rotate my tires for only $550. Literally half the cost. Moral of the story: stand up for yourself and shop around. I'd say there's a 99% chance you can find a shop to do work on your car for about half the cost.
Jul 2nd, 2021

The guy that attended to me here yesterday discriminated against me (Because I'm Black?). Sad to have been racially treated and been taken advantage of.
Jun 22nd, 2021

I've brought a couple different vehicles to this Monro over the past 4 or 5 years, and even though I don't live in Morgantown anymore, I still try to make it down there for my oil changes. I of course expected prices to increase over the past months, especially due to Covid, but not double! I've always paid $30 something (no more than $40) but this last time I was in, I was charged $82 for the exact same oil change on the exact same vehicle. This was the basic oil change, not a premium, expensive oil, etc. That was ridiculous! I definitely won't be back....I expected to pay a little more because of Covid but certainly not double the price....wow!
Jun 19th, 2021

Dropped my car off to get a quote for all around brakes, rotors, and an inspection. When they called and told me it would be $1200, I quickly declined (because that is outrageous) When I picked the vehicle up, I was informed they put a rejection sticker on my car! Ps, it had a June 2021 Sticker on it and this is May. When I asked for an explanation, the guy behind the counter shrugged his shoulders. That was completely uncalled for due to the fact I would not pay their outrageous prices for brakes/rotors. I would highly discourage anyone from going to Monroe.
Jun 14th, 2021