T-Mobile

Walter M. _{on Yelp}

Jan 20th, 2023

This is one of the WORSE experiences I have ever had with a retailer.  I have been a T-mobile customer for over 13 years and have usually enjoyed great service.  I normally go to the store in Central Park, but since I was in in Spotsylvania went here.  WHAT A MISTAKE!My saga began in late September 2022.  First, the sales associate ordered the wrong phone.  I wanted the latest apple chip technology and the sales person said the iPhone 14-PLUS and 14-PRO were the same (WRONG!).  I was trading in my perfectly good XR10 using a promotion that was supposed to give me an $800 credit towards my new phone, plus I had to open a new line.    When my phone finally arrived, the store associate offered to set up my phone.  Well, she did that but she assigned my new phone the wrong number.  Folks were texting me "who is this?" because my old number wasn't showing up.  A week later we got that fixed.  Then when I got my bill, T-mobile cancelled my promotion because of "buyer's remorse."  I explained the problem to the Store Manager who then BLAMED ME (the customer) for the problem!  I have gone to at least 3 other T-mobile stores but they say the Spotsy store is not a corporate store, so they cannot fix the problem (who know, right?). After calling T-mobile and sitting on hold for 2-3 hours at a time, here I am at the end of January 2023 and hoping that we finally have the problem fixed, and I'll get my monthly credits (plus back credits.)Overall, I really think highly of the T-mobile service and I don't plan to quit,  but avoid the Spotsylvania T-mobile store in Masspnx at all costs (or it will cost you)!Sincerely,Long-time T-mobile customer

Patti A. _{on Yelp}

Jan 19th, 2023

We are/were Sprint customers.  I drug my feet to do the change over since Tmobile took over Sprint.  I finally decided to stop here to get a feel of tmobile and what they have to offer or switch to a new carrier. I was impressed.The 3 employees working were a wealth of information.  They were wonderful to work with.  Long story short, I finally became an official Tmobile account holder.  Ps...they are offering home internet for 50 bucks a month.

Preston Sigmon _{on Google}

Sep 19th, 2022

The two sales guys were only interested in making a sale and not helping the customer. Kinda disappointed for a 1st time experience.

Elizabeth B _{on Google}

Jul 9th, 2022

Update ! Since September 2021 Im still waiting for the Mananger to fix my problem and is frustrating !!! Is unacceptable to be calling every single month ! For then to credit the mistake that they made . Is frustrating that they dont care at all for the costumers .

Harriette Chiavacci _{on Google}

Apr 11th, 2022

Beau is the most kind, helpful & informative Human Resource for TMobile. He made my visit a great experience!