Sweetwater Hot Tubz

Super kind staff who know their product. Jordan and Wanda are fantastic and we can't wait for our hot tub!
Dec 31st, 2021

Dec 20th, 2021

LOVE SWEETWATER HOT TUBZ....BOUGHT A SALTWATER TUB AND VERY VERY PLEASED WITH IT...SO GLAD I DID....HIGHLY RECOMMEND WANDA AND JASON
Dec 21st, 2020

I bought my hot tub from Sweetwater roughly four years ago. I had an issue with the tub locking up a couple of days ago. I called Sweetwater and let them know the situation. The gentleman jumped on FaceTime with me right away. I took some time to get the screws out however, I was treated with perfect patience. Long story short.... 4 years after purchase Sweetwater still helped me on the spot!!!! Thank you so much!!!!
Aug 24th, 2020

Absolutly do not purchase form this company. I ordered December 1 and was told it could take up to 6 months to recieve it since it was a custom design. The contract states 8 weeks but I am reasonable and would patiently wait a few extra weeks since our sales rep said 6 months at the most. After 7 months I had not been contacted so I reached out. I called 3 times and every time I was told they would look into it and get back to me. No one ever called me back each time. On the 4th call I said I would stay on hold until someone could give me an answer on when I should expect delivery. That is the only reason I got an answer. However the answer was that it would be expected to arrive in October or November. Mind you I ordered Dec. 1. So they were saying it would basically have taken them 11 months to have the hot tub to us. I asked to cancel the order since that is unreasonable and I was told I would have to pay the cancelation fee wich would be an additional $2,027.75 on top of what they were holding as my deposit. They stated that I signed a contract that says they have 12 months to produce the product. NOWHERE on my copy of the contract I signed is that stated. The line item that outlines expectations of production time is 8 weeks. I have had a lawyer review the documents and Sweetwater is at fault and I hold no liability to the company. My order should be canceled and money returned but they refuse. A fraudulent claim has been made against them for failure to produce goods purchased.
Aug 14th, 2021