Sprint Store

I walked right up to them and stated that I need a SIM card for my phone. They proceeded to tell me that they do not have SIM cards which I knew was a lie. I didn't want to fight with him but what unprofessionalism; and for what? What did the associate gain out of lying to me?
Apr 2nd, 2021

One year after being a Sprint customer and paying $700.00 plus for Sprint Complete. I am out another $400.00. Sprint Complete is a complete mess, complete disaster and complete waste of money. I was told at the Apple store that they don't honor Sprint Complete and that my daughter's broken screen was not covered by the money I had paid Sprint over the past year. Are you kidding? I could have paid for Apple Care for less money and have no concerns. When I went to the store to complain Luis the store manager tells his assistant that he is on a conference call and can't talk to me. It's happened before that even after being in the store for 40 minutes, Luis is still on a conference call. When they check the computer on the fact that I've paid $700.00 plus for Sprint Complete over the passed year, they say, No you don't have Apple Care. So what does all the money I've paid cover. They didn't answer. I'm sorry they said. I demand a refund. Think of paying car insurance for a year and when you are a victim of a hit and run, your insurance company which you paid thousands too doesn't cover your repairs. Sprint is a joke. Luis and his staff at the 231 Route 4 store are a joke offering services they can't and don't support or back up. Don't get Sprint/T-mobile and don't go the this store. Don't ask for Luis because he'll probably be on another conference call.
Mar 8th, 2021

Friendly atmosphere
Dec 3rd, 2020

Customer service has taken a serious DECLINE! Fist let me say that the level of incompetence from Lawrence was astonishing! He doesn't know how to use his log in credentials to use the system to look up a customer's account! I mean that's just beyond basic! Well Lawrence couldn't sign in, after multiple attempts he was locked out of his account! ( shouldn't he know not to continue trying a password if it doesn't work the first two times!) He finally gets into my account using another employees credentials, then tells me he doesn't know why I am being charged a fee to upgrade! He didn't try to find the answer either. He judt said he didn't know, then kept saying the time out like, 7:45...they close at 8! (I walked in at 8:10 but spent the rest of the time for him to figure out how to log in) all in all I left without upgraded and called sprint customer service and they explained everything for me and even upgraded me! Clearly Lawrence had zero clue on how to work at this establishment and waisted my time! Just horrible customer service...oh and the girl employee was facetiming one of her friends and loudly complaining about her girlfriend and how she says she loves her but doesn't act like it and all this drama IN THE MIDDLE OF THE STORE! smh just HORRIBLE!
Nov 13th, 2020

If you go to this Sprint store, ask for Lawrence. He is professional and very helpful. Ive been to this location a few times and each time the workers seemed rude. This is the first time I had a great experience. Thank you Lawrence for your help!
Jul 31st, 2020