Dollar Car Rental

Jan 5th, 2022

Would not recommend at all the person makes you feel stupid for asking a question and she would just highlight stuff on a paper and not even answer the question and say see, what dont you understand did not speak very well English and all of her coworkers where wearing mask, but I guess this princess thinks she doesnt have to. She wasnt very friendly, not very helpful. Would not recommend this to anyone.
Jan 1st, 2022

Easy and fast transaction. Worried that there is no walk around before taking the car.
Oct 9th, 2021

Horrible experience. We pre-paid for a 7 passsenger SUV and when we arrived at the airport, they said we had to have a credit card. Not once did they indicate during the reservation that debit cards would not be honored upon pick-up. We do not use credit cards and therefore were stuck in the airport with no transportation for the Disney trip we planned. Abdel Ramy, the Customer Service Agent that was supposed assisted us was rude, dismissive and called security on us when we asked to see a manager. After refusing to leave without seeing a manager, Jose, the manager, finally assisted us, but only after he "strongly encouraged" us to pay a $15.99/ day liability insurance fee in addition to our rental. He finally assisted us, but WOULD NOT because of their poor customer service. We unnecessarily wasted 2 hours of our family Disney Trip trying to get a car. Ugggghhh!
Jan 6th, 2022

Absolutely the worst company I have EVER dealt with. I am not one of these negative reviewers. On the contrary, I am fairly conservative and relatively easy to please. HOWEVER: Dollar rent-a-car have the rudest and most patronising staff I have EVER come accross anywhere - world-wide (and I am very patient and very well travelled). Firstly, our paid-for upgrade to a better car actually ended up with a downgrade to an old, lesser-car in poor condition (we worried that they might blame/charge us for the pre-existing dents, scuffs & scrapes, as there was no pre-existing condition appraisal - very unprofessional!). When we refused to be ripped-off with the $25-a-week sunpass toll pre-pay, the change of attitude in the counter representative went from poor to outright rude and patronising. The lies which were spouted at us in order to be conned into silly commission-led upgrades were laughable. We were taken for fools and treated like fools. We will not stand for this - a formal complaint has been made, although this will probably be contested/argued. We won't rest until we've had a proper apology from Dollar and a fair & proportionate refund to reflect the lies, rudeness, downgrade & apallingly bad vehicle presentation. We are just waiting for them to rip-off our credit card as the final insult, as we gather than Dollar are known to do this...if they dare to try it on with us any more, we shall just initiate a 'stop' via our credit card company. Please listen to our experience/review and use a more reputable company for your own good. These people are called "Dollar" for a reason...they are only interested in dollars...not people, not service, not honesty, not integrity - they just want your money, whether obtained honestly or by blatant disception & lies. DO NOT USE THIS COMPANY - PAY A LITTLE MORE, GET A BETTER CAR AND BE TREATED WITH RESPECT WITHOUT BEING CONSTANTLY UP-SOLD A LOAD OF NONSENSE YOU DO NOT NEED!!!
Oct 9th, 2021