Dollar Car Rental - Pensacola International Airport

Reasonably priced, two easy contract extensions, clean relatively low mileage (32,000 miles +/-) car.
Jan 20th, 2024

Unbelievably bad experience. Had to wait 2 hours for a vehicle we booked over a month ago. Lady behind the desk was unbelievably rude. Pretty sure that this is a result of poor inventory management and overbooking.
Nov 30th, 2023

The rental car itself was fine but the company tacks on shady charges after the bill is closed out without any amplifying info. Tried calling to understand the charge, you can't get through to a human and are told the system is under maintenance. Be ready for shady business practices and having to dispute charges through your credit card company since you will never reach anyone at this location or company.
Nov 6th, 2023

Latisha is phenomenal, she was doing her too busy with us. However unfortunately the individuals on the phone were absolutely horrific with their customer service but Leticia still said her ground and never attempts to try and assist despite the issues I was experiencing. She is a phenomenal individual and if you run into any trouble, know that she was your corner! But the company sucks.
Oct 24th, 2023

Rented car for a week. Asked about toll pass and should I purchase my own Sunpass for $5.99 and not get charged a crazy fee for using the one that came with the car. Counter person said Florida would just send me a bill and I could pay online or by check. Looked at credit card statement and saw Dollar rental charged $39.95 plus the $7 in tolls. I was lied to. Just another way to cheat a customer
Oct 15th, 2023