Pollo Tropical

Bob Simmons _{on Google}

May 22nd, 2022

Food is fabulous, staff is very accommodating. Fast food the way your grandmother would have prepared it. Good rewards program. Online ordering via dedicated app. Simply the best. (Better than all the rest.)

Yoandy Soto _{on Google}

May 4th, 2022

Drive-thru person was pushy and aggresive when taking the order. When asked for dark meat said don't have and then when asked 30 minutes to wait I wouldnt mind to wait for it but then overhead talk wont take it outside and if I wait 30 minutes they will. I ended up not ordering anything. I normally dont write reviews or anything but this is kind of a bad experience.

Miguel Alvarado Cabello _{on Google}

Apr 5th, 2022

12:00pm | They are always close for dine in. Only mobile orders For COVID Safety concerts and everything else is open but not this store , Funny.

Lauren Cosmen _{on Google}

Mar 23rd, 2022

I was very disappointed with my experience yesterday. My boyfriend and I went before the lunch rush, around 11 oclock. They were not busy at all.
We decided to go inside and order to make sure everything was correct and let me just say, HORRIBLE customer service. There were employees preparing food, some of them were facing us and looked up when we walked in, but said absolutely nothing. Other employees passed by with food and just stood around. We stood there for 5-10 minutes before one of the employees shouted to the back that customers were in the front. After about another five minutes someone came from the back and took our order. We were standing there waiting for our food when another customer came in and was able to order right away with one of the employees that ignored us - and they got their food before us!
The food was good, which helped with the overall rating but as for customer service, I rate it less than 1 star.

Daisy may _{on Google}

Mar 9th, 2022

I went through the drivethrough and ordered a family chicken meal but, when i opened it to check it wasn't as well done as i liked so i parked and went inside. The cashier was very friendly as i asked her to call the managers who was an absolute delight! She changed my chicken right away, she was very pleasant, and she was fast! It was busy inside but, she still went out of her was to address my concerns..So hard to find.
I almost forgot i was at a fast food restaurant.
The staff is on point! I love it!