Budget Car Rental

Always best price and great service.
Jan 4th, 2024

Jun 27th, 2023

Jun 1st, 2023

Worst-ever car rental experience. I picked up a Budget car from SFO airport and within an hour it got a flat front tire. So I called the Budget roadside assistance number and learned that it would be my responsibility to pay for the vehicle to be towed as the problem wasn't "mechanical." This was despite the vehicle having no spare tire and no puncture repair kit. Worse yet, as the roadside assistance person wasn't able to reach the local Budget outlet, I had to call back later - and the auto-attendant put me into indefinite hold (I waited well over an hour but never got to speak to an agent). Then, when I tried calling the Budget number for the local outlet, I got a call center that simply sent me right back to the non-functional auto-attendant. In other words, if something goes wrong with your rental, you're screwed. Budget has zero capacity to help customers when anything goes wrong, and I ended up paying well over $300 to get the vehicle towed, and then had a huge hassle with the local Budget store to get a replacement. Basically, don't rent from Budget because their customer service is effectively non-existent.
Sep 26th, 2023

Just dont bother with this place! The 2 times I have rented or tried to rent from this Budget they just cant seem to get it together and Im not sure if its because they arent properly staffed or if they just arent paying attention but the cars are never ready when you arrive on time for your reservation. They do not call you ahead of time to inform you that your vehicle is not ready or that they are having a problem with the vehicle and if they dont have what you reserved available then its another issue of trying to get a free upgrade or trying to even choose from their EXTREMELY small inventory. I made a reservation to rent a moving truck and arrived on time only for them to tell me I had to wait at least 30 minutes because there was a mileage issue. Of course they didnt even know I had a reservation until I arrived at the office ready to go after waiting for them to help another customer. I did not have time to wait so I canceled my reservation and went down the block to uhaul and was able to get a rental right away. Budget of San Rafael is a joke!
Jul 13th, 2023