Hertz Car Rental - Sacramento - Madison Avenue

Angel was extremely short and rude, and it felt like she didnt have the time to answer questions that were asked. Hands down the worst renting experience I have ever had in my life. My fianc rented a Tesla as an Uber driver for a week because Uber was running a pretty decent discount, but it was a huge mistake. He got a flat tire the second day of having the Tesla, customer service on the 1800 EVehichle service through hertz was amazing and told us that all we had to do was get the Tesla towed out of our driveway and go get a new one from the hertz lot. When we arrived at the hertz lot, no one knew what was going on and told us that we definitely were not getting a different car and that we would have to take care of the tire but unfortunately they couldnt find anyone who could even change the tire for hours. This whole event took at least 7 hours, so thats a whole day wasted and of course there was no type of courtesy extension of even a couple of hours. The staff should know how to handle these situations and be prepared for them given its a car rental company, and everyone we spoke to that day was extremely rude. Now were on our last day of renting the Tesla and we had a friend pass away unexpectedly. We have a burial to be at at 10:30 am, where my fianc has to carry the casket and put his best friend to rest. We dont expect anything special from the staff because of this, no one could have expected or planned for this obviously. We called the hertz lot to see if they have a drop box so we can drop the Tesla over night (the hertz website advertises drop boxes and even gives instructions for them) and when Angel answered the phone she was extremely rude. She told us the car had to be back at 11, which is what the contract says of course and we understand that, it was just the way in which she spoke to us which left me feeling absolutely disgusted. She tried getting us to pay for the EV charges so she could extend our contract for an extra day which seemed great, we kind of figured since we lost a day maybe they were just being kind and giving us a courtesy day for everything going on. My fianc asked multiple times whether or not it would be a courtesy day or not and finally she clarified and said it would not be, so we werent interested. She never told us how much the extra day would cost, she was just going to take our money and then not even mention how much an extra day would be. It was a very unprofessional call, and it felt as though she was talking down on us the whole time and had no real interest in helping, just taking our money. Which I feel is how the whole overall experience with hertz has been. Use enterprise or even turo, hertz is just taking your money and taking advantage of you.
May 2nd, 2022

Aug 11th, 2021

Feb 4th, 2021

Worst hertz in sacramento my wife and i where the first people there at 7:30 am they gave us a car with bad smell , scratches all around and a bumper nearly fell off because this car was obviously in a reck worst experience ever
Sep 7th, 2020

They are not open anymore. Went and there wasn’t anyone there, no cars or a Hertz sign. Not sure why there is a location on google for it but NO LONGER OPEN
Jul 24th, 2020