Airport Van Rental - Sacramento

I’m hoping this company has finally folded!! I will NEVER stop thinking about the HORRIBLE treatment we received from this place in 2018! Please read my review with supported photos and documents on Yelp, Trust pilot and with the BBB.
Aug 25th, 2021

I have been renting here for years! Vans have been clean,and working so far i have not had any issues,Dan is awsome fast and friendly
Feb 21st, 2021

Terrible company. Guy was late and sick. I think his name was Dan. Understaffed. Van was dirty. Took forever. They lied and kept my deposit upon return stating it was for deep cleaning due to per hair. We never had any pet in the vehicle whatsoever. Tried calling and explaining that several times to no avail. They sent me pictures showing 1 or 2 hairs and I explained that the van was dirty when we picked it up. We said that upon check out. Manager basically told us to kick rocks. Worst rental company and worst rental experience in my life. They lost a customer for life and every chance I get I will tell people to stay far away. Zero stars would be more appropriate. Sometimes you really do get what you pay for...sometimes less.
Sep 7th, 2020

Rented a Van in November and was told 1 price I even asked what time do I need to drop off to avoid extra charges, I was told 4pm. Returned the car before 4pm on the return date ans was NOT advised by any extra charges by the guy who checked me out. Few days later I check my bank acct and was charged $75+ for the "few extra hours they said I went over AFTER I was adcised to return it before 4pm. Saying I was charged an extra day. Well on my receipt my daily price was $40 cheaper then that charge. Called once I noticed it and the rep said he didnt know why that was there and it was odd so he would have the manager call me in 2 days. 5 days passed so I gave them a call and literally ARGUED with Dan who was very rude. Called back and spoke to Mike (said he was the manager) who advised he was busy on a call and would give me a call back............................ 2 months later and STILL NO CALL!!!!!! IF I knew I would have been charged extra I would of just kept the car that extra day with no worries!!! Customer service when I 1st came was good, little unprofessional things were said while customers were there by Dan but the younger gentleman that help me was great EVEN with the incorrect info provided to me. CHECK YOUR BANK ACCOUNTS AFTER A RERURN. They will NOT say ANYTHING to you when dropping off they will just charge you. 👎👎👎👎👎👎👎👎 !!!!!!!
Oct 29th, 2020

I have no issues with customer service. We picked up our rental mini van, off site of the San Fran airport. Was weird that they hire a Lyft driver to pick you up, instead of their own shuttle service??. We returned the van last evening in Sacramento. Of course, the rental agreement says nothing about an after hours $25 fee. Additionally, the agents at San Fran never mentioned that, nor did they mention that you dont return the van to the off site lot, you return it to the economy parking lot at the Sacramento airport. Of course their after hours are apparently from 3pm on, which makes a lot sense for a rental car company. Through calling the phone numbers, and going thru a series of prompts, we learned that we leave the van unlocked, with keys under the driver's seat, until its picked up the next day. So I wonder, if it were stolen, who's liable. Called this morning, trying to ensure that the vehicle was accounted for; and was notified that they will probably have it picked up by 4pm. Of course, they charge a $200 deposit/rider fee; which they'll refund in a timely 5-7 days, which seems like a real joke. With this whole experience, I will never rent another vehicle from this company again, and will tell others to avoid it. Crazy business policies, I dont see how they can compete, apart from only the their daily rental fee being cheaper.
Sep 20th, 2020