Dale Plumbing Inc

Completely disrespectful to my family. Seemed to always assume the worst of intentions on our part. We'd used them for 20 years and it's like we were scammers to them.
May 31st, 2022

Mar 19th, 2022

Jan 31st, 2022

As a person who has never a publicly available negative review, I never thought it would be for a local plumbing company, but here we are (which tells you how bad of an experience I had with Dale Plumbing). When scheduling the appointment, my girlfriend told the Company that we had a leak and that it was likely coming from the dishwasher, which had a history of leaking. The response was "yes, a Dale plumber could fix the leak," while knowing the dishwasher was likely the issue. However, the company's statement was blatantly untrue....Fast forward to the plumber's visit and he spent > 1 minute assessing the situation (didnt turn on water or the dishwasher, but merely look at the stain and opened the cabinet under the sink). He concluded the dishwasher was indeed leaking again, but this time damaging the hardwood floor. However, he said he couldn't fix the problem and that we needed to call in an appliance expert! Additionally, despite this >1 minute visit, he needed to charge $175 minimum fee!!!!! This is the company's minimum fee for all visits, regardless of whether the plumber fixes the issue! This was 100% not disclosed when making the appointment. Plus, the time starts as soon as he leaves Dale's office (which is crazy too), rather than when he arrives at the customers home. Despite protesting the $175 fee and being lied to by Dale's staff, we still paid the outstanding bill. However, in gaining $175, they have lost a customer for life. Additionally, I will make sure numerous homeowners understand the poor quality customer service that Dale provides. Additionally, I will personally ensure my apartment HOA association removes Dale Plumbing for our preferred list of venders. Again, I don't mean to negatively review a locally owned business, but people need to be aware of organizations that depend upon intentionally scamming customers. As a person who has never a publicly available negative review, I never thought it would be for a local plumbing company, but here we are (which tells you how bad of an experience I had with Dale Plumbing). More
Oct 2nd, 2021

Sep 1st, 2021