Bank of America (with Drive-thru ATM)

Ashley Delay _{on Google}

Mar 5th, 2024

I attempted to open a restricted account for my son. The associate who helped me needs retraining on handling PII! She asked me to tell her my SSN while in line and I had to ask for a pen to write it down for her. When I had the appointment to finalize the account she asked me to write my son's SSN down again and when I asked to see where it was written before so I could copy it she began reading it out loud, again within ear shot of other customers and staff! After the account was approved their legal department sent the wrong paperwork to be signed and both she and the manager didn't seem to understand what the problem was. I asked that they call me when the correct paperwork was ready because I wouldn't be signing the wrong forms. Apparently you only have 24 hours to finalize once an account like that is approved. At 23 hours I still hadn't received a call. It took nearly 30 minutes for someone to answer only for me to be told they still hadn't received the correct paperwork.
You should also note that appointments may be scheduled for an hour but when I asked close to the one hour mark I was told "we schedule them for an hour but honestly, they take longer." Had I known this in advance I could've adjusted my work schedule accordingly and I did voice my opinion to them on this. Overall the experience left me concerned for the people of Green Valley. I'm grateful it didn't work out and even more grateful that the staff at Wells Fargo Green Valley was able to help me quickly and professionally in this time sensitive matter.
I gave two stars because I do use this bank for professional purposes and deposits typically go smoothly even though there is usually a wait due to understaffing.

Rosemary Rosemary _{on Google}

Nov 4th, 2023

Im very happy with Bank of America. Most importantly, they notify me immediately of any possible fraud going on in my account and we discovered two attempts. The debits were immediately reversed and new debit cards were ordered. ordering checks is easy and I do most of my banking online or drive-through.

_{on Google}

Apr 2nd, 2023

Missed my appointment, anyway, i been served, thank you.

Barbara Mckinney _{on Google}

Mar 9th, 2023

Needed notary and being a customer I made an appointment for the next day and provided proper identification. Then they said they couldn't notarize our document. Went to title company where I'm not a customer and they notarized my documents quickly and for no chrage. Terrible customer service at Bank of America.

Jean Johnson _{on Google}

Dec 11th, 2022

1 teller, another teller came back from lunch and they still just 1 teller open. To order checks, sent from teller to banker who was on a phone call. No recognition other than annoyance. Finished call, couldnt help my dad order checks because he didnt have an appointment.
Clueless about courteous services needed to assist those over 90.
Please notice reply is still clueless.