Hertz Car Rental - 34th Street - Midtown between 8th and 9th Avenue

Alexander Fu _{on Google}

May 7th, 2022

We know you all have reservations but there are no cars a 2.5 hour wait time ruined the start of vacation for us and at least 50 other people in line on Saturday.
Dont rent Hertz if you value your time. It seems Hertz operates without attempting to match reservations with cars at any given location. Why not just wait until your customers with reservations arrive in the morning and then wait in line for hours while you start calling in cars from somewhere else?

Sam Franco _{on Google}

May 4th, 2022

Not one to leave negative review, but the counter service received from Manuel was amiss and deficient even for NYC standards. No sympathy or sense of resolving a situation for customers. Eventually the other front desk rep was able to resolve the issue. If you reserve a vehicle with Hertz and see this kind gentleman in the front, do yourself a favor and walk a few blocks to Avis to avoid dealing with low customer service that is unexpected from Hertz.

Zoran Blazevic _{on Google}

May 1st, 2022

Renting through company I work for at this Hertz location for years because its convenient to location where I live .
Always hoping stuff will
be more friendly but NO!!
Team of unfriendly people working here, not even good morning to customers , no flexibly , no nothing .. they are trained to show you how little they care about their job , customers and quality of service !!!
This morning around 9 am women working inside was so rude !!

Henry Sugiarto _{on Google}

Apr 28th, 2022

Rented a car from this Hertz location. Tamara was great! She was very friendly, explained everything clearly, and the whole renting process was very smooth. Thank you for making it easy for us.

Patrick Mannion _{on Google}

Apr 16th, 2022

Shows cars as available on Expedia even when they are not. Guarantees within 30 mins of reservation only. Missed my reservation (my fault) and they were sold out but in trying to rebook they still list cars as available on Expedia even when they are not. Curt employees who point to 800 number rather than trying to help fix problem.