Hertz Car Rental - Oneonta- Oneida HLE

Great experience
Apr 6th, 2024

In response to Colleen C. I agree. I had the same problem. I had been a previous customer as well. My problem was that they wouldn't clear my debit card which had was short money on it to pay for my rental. I transferred the added funds and she still would approve my rental. She wouldn't even try to arrange it with corporate because I rented from them earlier. So I will go with Enterprise next time. They'll pick me up! RGJ Oneonta NY
Jan 14th, 2024

Nov 24th, 2023

Tone of voice was very rude. Although employees tried to help me, they showed zero consideration for the fact that this was my first time renting a car. The cost was hefty and they asked for a major credit card and a $500 refundable (after trip) deposit. I called up enterprise car rentals, located right in oneonta, I got a better deal, and kinder customer service. I do not recommend hertz. Definitely go to enterprise, a lot cheaper, and better service. Save yourself the money, time, and frustration. They 'hertz' your pocket
Oct 2nd, 2023

So my vehicle had broken down and I was trying to obtain a rental car. I was able to book online but when I arrived there walking from the hotel with my dog she told me they had no vehicles available. Okay I can understand I guess I can understand that but nor did this woman go out of her way to do anything!! She didn't offer to say well you know maybe there's a vehicle coming in tomorrow I mean I had to ask her do you think maybe you'll have one tomorrow? I really don't know nor did she bother calling the hurts that's like 5 mi away to perhaps see if they had any available she did nothing to help me after the hurts website allowed me to rent a vehicle that was not there. No apology.. No nothing I rented from hurts many times so this was my first bad experience I've ever had with this co.
Nov 14th, 2023