Chase Bank

I opened a joint account with my mother, provided all the required documents, although we had to re-visit the branch a bunch of times, as the banker helping us was clearly not trained to open an account. About a month later (during holidays) I received a letter in mail from Chase that they wanted us to submit (not re-submit) ID for my mother, unfortunately I saw the letter late (due to holidays) and they shut down the Joint account, even though I was the primary holder (existing chase customer for years). I called the bank and the same banker answered the phone, I explained the situation and she promised she'd look into it since she was confident that she has gathered and submitted ALL the required documents from us. I never heard back from her or anyone from the branch so I called again, and this time I left a message for her since someone else answered the phone. Still nothing from her nor anyone else from the branch. Awful experience, how hard is it to open an account Ahn?
Feb 23rd, 2024

They greeted me, they got my need taken care of quickly, the teller Melody was in a good mood throughout. Overall, very nice experience!
Feb 8th, 2024

Anh is the best! She has always answered all of our questions and been extremely helpful. She has great follow up and always has solutions readily available for us. Highly recommend working with her!
Feb 8th, 2024

Cerise, the branch manager, deserves recognition for doing an excellent job assisting us with the money transfer. Although this branch not being the closest to our home, we chose to come here due to a negative experience at the Totem Lake branch. The lady at Totem Lake Branch didn't know how to do a domestic wire transfer and kept asking us for help, and isn't willing to seek help from her colleagues, even with our requests. It's very frustrated, and we promptly left and visit this branch instead. I believe we make a great decision.
Jan 31st, 2024

They were so nice! I had a problem with my accounts and they fixed it in 5 minutes. Thanks Chase!
Nov 28th, 2023