U.S. Bank Branch

Good bank, nice staff! Only situation is continuing staff changes. Never get attached with staff at bank. There gone!
Feb 15th, 2024

Jan 30th, 2024

Dec 21st, 2023

Everything that I needed was done in a timely and generally polite manner which is why I gave three stars. I will say though that I definitely felt like I was being watched as if I was suspicious, especially for someone that was depositing a small amount of cash into an account all while offering any information needed to the lady assisting me since this isnt my usual branch. Ive worked at two banks before and understand its part of the job to be vigilant about whos coming in and out for their safety, but I just felt very unsettled and uncomfortable.
Nov 28th, 2023

Worst service and ride staff and manager.. So i work at a grocery store and get paid every 15 days. I get a US bank cheque from my manager and unfortunately i was in need of money tried to do it in my personal bank account but it was going on hold.. went to my bank to in cash it but unfortunately they cant.. and guided me to US bank.. went there and asked them to in cash it.. they asked for my photo id i gave them my WORK PERMIT which has my photo and linked to my SSN.. they said NO.. i told them i can show my SSN card also.. but they guy inside the counter name MOSES said it is possible you have the SSN on the streets with the same name on the id.. then i said ok i can understand your protocols.. just give me letter stating that the PHOTO ID Im providing is not coming in your system category.. he said NO we cant.. i asked why he doesn't have any answer.. then somehow a lady cane from behind., i guess the Branch Manager (DAPHNE) i explained her that Im not an account holder in the bank but this is the situation.. but not at all helpful.. i asked her the same.. she was like i don't have any letter which can state this problem why we cannot accept this PHOTO ID/WORK PERMIT.. I asked her nicely and said i totally understand your protocols but work permit is an Photo id.. but if doesn't fall in your list of Documents i can understand just give/make a letter stating why you cant.. still stuck on NO.. please respect people and know the reason why for your OWN statement.. Plus moving forward to contact District manager of the banks location..
Jan 26th, 2024