Loyalty Toyota

Lee Gilliam _{on Google}

Apr 9th, 2024

My 4Runner had to have scheduled maintenance service. The service rep's name was Bailey. He is in a class of what I like to call "real people". Great guy to deal with. Sincere desire to meet customer needs and then some. Highly recommend. >

chad borich _{on Google}

Apr 9th, 2024

Devin Bryant was an excellent salesman, great customer service 5 star service would recommend to anyone looking to get a car

Tonya Mallory _{on Google}

Apr 8th, 2024

My customer experience at Loyalty Toyota was great. My service advisor, Brian Johnson, is always pleasant and highly knowledgeable about cars. I trust all of the advice he has provided relating to my vehicle.

don spicely _{on Google}

Apr 8th, 2024

"Pete" Borrow was awesome! He was easy to work with and made the transaction seem less. Tina Lewis was instrumental in getting me the right warranty for my Lexus as well! Great wealth of knowledge and support. Thank for everything!

Molly Leonard _{on Google}

Apr 9th, 2024

Youve got to read this oneto the end. Youll be glad you did.
Im from a longstanding Toyota family. They are built by the factory with a 30 year minimum lifespan, American vehicles are designed with only 15 years in mind. Its an easy decision to make Toyota a priority in your vehicle selection. After my 5th Gen 4Runner was rear-ended and resulted in a total loss, I knew the hunt for a replacement was going to be nothing short of a miracle. My order was tall, I knew finding a Magnetic Grey Metallic SR5 Premium with a concealed third row wasnt as easy as an online dropdown filter allows. I looked everywhere, I knew it would require scouring the country and calling every dealership to check if, in fact, the vehicle had the third row. Waiting on hold, chatting with uninformed sales representatives, being asked if I wanted to try a Grand Highlander were just a few of the irrational factors aggravating the hunt to find my dream rigthat was until I got to dealership call number 43 and spoke with a voice on the other end who changed the game in finding my vehicle. I had no idea just how grateful I would be to have had the phone answered by Teng Lim at this Virginia dealership. He could tell I knew what I wanted and heard the sound of frustration and my relief in his quick jump to action in answering my questions regarding the specific vehicle I was looking for, and to my luck it was! He helped me lock it down and held the vehicle until I could make arrangements to fly to VA from Northern New England. What I didnt expect was the service that came by purchasing from Loyalty Toyota, it isnt just any other Toyota dealership, its THE ONLY ONE YOU SHOULD EVER USE WHEN BUYING ONE..We all know that vehicles depreciate and insurance companies only can do so much but here you get a bumper to bumper LIFETIME WARRANTY. Yes, a LIFETIME! The owner designed this model with military families in mind to give them peace of mind to have service and your investment protected wherever you may go. If you get a scratch on your rims, you take it to any Toyota dealership and get a new one. Since vehicles today are glorified computers, youll feel good knowing that if something goes wrong(its a Toyota so its unlikely but if!) youll get it taken care of with the Loyalty Toyota warranty.
So just when you think all salesman are the same they arent, Teng was a wealth of knowledge beyond the scope of a dealerships business and a salesmans vernacular. He is truly a finance expert, family man, and gentleman. Youll have to see for yourself when its time to buy your next Toyota. And when you do, just wait until you meet Karen in finance, shes wonderful and a party on wheels!
Just when I thought I was done being spoiled with the Loyalty red carpet experience, I was tremendously grateful that Teng offered to drive me to the airport for my return flight home and made the necessary arrangements for when my vehicle was picked up from a third party and shipped to my home.
Needless to say, this experience changed my perception of buying another Toyota, because it isnt a just a Toyota, its a LOYALTY TOYOTA.
Go make the trip to Virginia and ask for Teng Lim.