Charleston, WV Bank

Stool

Super kind staff and very accommodating! Convenient to interstate and gasoline. Close to Bridge Road Bistro Restaurant and shopping.

The tellers are always polite and quick to take care of their customers in a timely efficient manner.

Love this bank almost in the center of city the the employees are always friendly and very helpful. Give them a five star.

Man I can understand one mistake. But making the same mistake 3 times with the same customer. That's just unexcusable. Thank you Stacia for once again not following simpl ... more

The banker Jessica a Martin was very rude and not helpful at all I pray her day gets better because lords knows her Monday wasn't great

Matt down at the fifth third bank in Kanawha city really cares about his customers and he got the stop payment off of my account nobody eles did there job but him I reall ... more

Great location with wonderful and helpful employees.

Teller got rude when I asked to open an account. Cool I'll take my business elsewhere!

Friendly service.

If you have a check written on them but aren't a member they take a % of whatever the check amount is for cashing it. Makes me definitely never want to do business there! ... more

After multiple visits I still cant get answers. Staff is nice but not a good experience

It is nasty the elevators do not work half of the time this feeling ceiling is falling in the walls are killing and caving in and Lori person that maintains the building ... more

I have had a checking account with Chase for 4 years and I went to cash a check today that was was written to me from the state and the man at the window told me I had to ... more

Promoting a loan to assist with damage from the storms, I was very disappointed to learn that I do not qualify due to the hardships. I honestly am very disappointed as th ... more

I've been banking here for years. Great bank. Friendly and helpful employees. I would recommend to everyone.

Discussing... The way way they treat the public is totally uncalled for. They need to learn how to use hand signals. I was in the drive-thru, and I was embarrassed for th ... more

Great people to work with

I have been trying to get a mortgage loan for a month And a half and cant get them to deal with me. Ive been told multiple different thing and most of them have been lies ... more

Close at 4pm

Great customer service!

DO NOT open a bank account with these people. 1. They have very outdated policies and extremely high fees. 2. If you close your account, they will attempt to keep your mo ... more

Just a good Bank you need help there are there for you .

I've been with this bank for years but I don't understand why I can't get a loan to buy a car from Ohio because it title is Ohio but if I'm buying it then it would be ti ... more

Sad to see it go

Only giving one star because there's not an option for less. Been banking here for 2 years .This bank has been nothing but problems since day one. The app rarely works it ... more

This is the worst place I have ever done business with ! They have no professionalism about them . They close your account without notice and then give excuse after excus ... more

Be careful!! They will disclose personal information to someone who isnt on your account. I've had nothing but problems with this bank.

They won't close my account then want to charge an overdraft fee when a payment goes through AFTER I called to have it closed