Sleep Number

John was super helpful. He was able to pull up my account history which enabled me to get the same bed I did years ago but tailor made to my living situation now plus a discount. Everything was just so easy and straight forward, I thought buying a mattress was going to be so much more complicated, but it was brilliant and the customer service was excellent.
Sep 4th, 2023

DO not buy your bed from here. they lie and hide fees will not be helpful. The payment plan is a scam. Bed deflates randomly. Save your money and go buy a Tempur Pedic
Jul 31st, 2023

Yuri was very friendly and knowledgeable about what I was looking for in a bed that was just about ME . LOL
May 31st, 2023

I want to start off by saying I had no issues at all with this specific store or employees. It just happens to be the store I bought from. Im wanting to review the bed itself along with the company as a whole. In Nov 2021 I bought a Sleep Number 360 iLE smart bed with a FLEXFIT 3 SMART BASE. Fast forward to today, I notice that one of the magnet plates that keeps the mattress attached to the base had broke/detached itself from the mattress. When the bed is in any position besides flat it isn't connected to the base whatsoever. A bit of a pain but I figured its not a huge deal because of the warranty. Just got done with chat support to find out that my 2 year old $10k bed only has a prorated warranty. Shame on me for not reading the fine print. I expected more from a $10k bed. I need a new cover which will include the working affixing point but the warranty only covers 65% of it leaving me with a $238.21 bill. When I asked the representative Is it normal for this part to fail on a bed that's only a couple years old? His response was Sometimes items with moving parts can be prone to issues. I find it ridiculous that they produce and sell such an expensive item and when a part fails after a short time they just shrug it off and say moving parts are prone to issues? Maybe figure that out before going to market. I would highly recommend going with Tempur-Pedic over a Sleep Number. I had one of their beds with adjustable base for over 10 years and never had any significant issues whatsoever. When my remote controls failed they immediately sent me new ones free of charge. This is what I expect from a company like Sleep Number. Obviously I didnt abuse the bed causing the plate to detach from the mattress. This is simply poor quality for a premium price.
Sep 16th, 2023

Sly is incredible! He followed up within minutes of us expressing interest in a Sleep Number and his customer service and knowledge definitely moved us forward into a happy purchase with Sleep Number. The sale was incredibly smooth and stress-free.
Mar 23rd, 2023