Sleep Number

Yuri made our experience here so enjoyable. She is truly so amazing, personable and knowledgeable and made everything too effortless. Will always recommend her specifically to all my friends, family and acquaintances.
Mar 24th, 2024

Josh delivered exceptional customer service to us. He displayed impressive knowledge, patience, and guided us to find the perfect mattress, despite our visit just before the store's closing time. Highly commendable!
Mar 21st, 2024

Great experience ! Josh was very helpful & friendly without being pushy or fake :)
Mar 11th, 2024

I want to start off by saying I had no issues at all with this specific store or employees. It just happens to be the store I bought from. Im wanting to review the bed itself along with the company as a whole. In Nov 2021 I bought a Sleep Number 360 iLE smart bed with a FLEXFIT 3 SMART BASE. Fast forward to today, I notice that one of the magnet plates that keeps the mattress attached to the base had broke/detached itself from the mattress. When the bed is in any position besides flat it isn't connected to the base whatsoever. A bit of a pain but I figured its not a huge deal because of the warranty. Just got done with chat support to find out that my 2 year old $10k bed only has a prorated warranty. Shame on me for not reading the fine print. I expected more from a $10k bed. I need a new cover which will include the working affixing point but the warranty only covers 65% of it leaving me with a $238.21 bill. When I asked the representative Is it normal for this part to fail on a bed that's only a couple years old? His response was Sometimes items with moving parts can be prone to issues. I find it ridiculous that they produce and sell such an expensive item and when a part fails after a short time they just shrug it off and say moving parts are prone to issues? Maybe figure that out before going to market. I would highly recommend going with Tempur-Pedic over a Sleep Number. I had one of their beds with adjustable base for over 10 years and never had any significant issues whatsoever. When my remote controls failed they immediately sent me new ones free of charge. This is what I expect from a company like Sleep Number. Obviously I didnt abuse the bed causing the plate to detach from the mattress. This is simply poor quality for a premium price.
Sep 26th, 2023

John was super helpful. He was able to pull up my account history which enabled me to get the same bed I did years ago but tailor made to my living situation now plus a discount. Everything was just so easy and straight forward, I thought buying a mattress was going to be so much more complicated, but it was brilliant and the customer service was excellent.
Aug 24th, 2023