Wells Fargo Bank

C. Bowman _{on Google}

Jul 4th, 2023

Lois is the absolute best!

Joe Goldman _{on Google}

Mar 23rd, 2023

I've always had very good interactions with staff at this location. And that is over many years. Both inside and in the drive thru. The ATM is broken far too often but I don't feel right blaming staff for that. And I have to be honest, I haven't paid WF a dime in fees in nearly 20 years now. Considering what I get for free, 5 starts might be in order over all.

Ray Maddox _{on Google}

Jul 6th, 2021

The most incompetent staff Ive ever seen. Messed the money up between two accounts multiple times, gave me a temporary mobile card that wont work, so the account is 10% useless. If youd like to open an account where theyll take half the cash you have on you and then make it to where its inaccessible for weeks along with you direct deposits and you cant pay bills on the phone then this is the bank for you.

M C _{on Google}

Jul 8th, 2023

I'm so glad I no longer bank at Wells Fargo. I took my mom in today and they have the worst customer service I have ever seen in VA. They are not very wheelchair-friendly either. They do have a divot in the parking lot to get to the sidewalk, but that's where the accessibility ends. The doors are not electric, so you have to try to open the door and navigate the wheelchair in at the same time, which is fun. The inner lobby is so tiny, so you have to wrangle with a 2nd door after you get through the first door. It's like a dang gauntlet to get inside if you are pushing someone in a wheelchair. Once we got it, there were no customers at the counter, 3 tellers, 2 women in offices, and 2 bankers with customers. Not one teller greeted us, so we assumed they were busy and took a seat to wait. After a little while, one of the bankers (who was still with a customer) asked if we needed help, and relayed it to one of the tellers. They have a "handicap" sign at one of the teller windows, but the counter is literally the exact same height, so it's not very accessible either. On a side note, I would NEVER bank somewhere where I had to discuss my private finances with a banker in the LOBBY with other customers within earshot. Shoddy work Wells Fargo.