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      Ken Garff American Fork Ford

      ( 3218 Reviews )

      Ken Garff American Fork Ford
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      Hours

      Friday:
      9:00 AM - 8:00 PM
      Saturday:
      9:00 AM - 8:00 PM
      Sunday:
      Closed
      Monday:
      9:00 AM - 8:00 PM
      Tuesday:
      9:00 AM - 8:00 PM
      Wednesday:
      9:00 AM - 8:00 PM
      Thursday:
      9:00 AM - 8:00 PM
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      4.0 - (3218 reviews)
      2112
      314
      131
      130
      531
      Read Our 3218 Reviews

      Chamber Rating

      4.0 - (3218 reviews)
      2112
      314
      131
      130
      531
      › ‹
      • Marci Memmott


        Apr 2nd, 2024

      • Halee Grotepas


        Apr 2nd, 2024

      • Jon Egenes

        The service writer Goose is the WORST service writer I have ever dealt with! Goose does not live by the Ken Garff moto of "We hear you" and he certainly does not live by the line of "Talk to me Goose" I had an appointment for an oil change at 8 AM on a Saturday. To be efficient of my time, I dropped my vehicle off and then had my own ride to be able to take care of other errands. Two hours latter I return and my vehicle has not entered into the service bay and is still sitting outside. Goose told me, "Because I left my vehicle was moved to the bottom of the list" When I told Goose that was unacceptable and I was to talk to a manager, Goose ignored the request and would not look at me. The other service writer on duty that day, Whit, also ignored me and refused to get a manager. I had to turn around and ask another employee, Karen to get me a manager because Goose is refusing. Additionally, we brought this issue to the attention of the Service Department Manager and the General Manager of this dealership. After a month, this issue has still not been resolved. The only conclusion is all of the staff from the service writer all the way to the General Manager are refusing to follow the Ken Garff moto of "We hear you!" Stay far away from this dealership!!
        Mar 29th, 2024

      • Mark Simons

        Broke the tops off of four of my brand new Lugnuts, and when I asked them about it, they said oh yeah, I forgot to tell you, but we threw the pieces on the passenger floor. Maybe you can glue them back on. Update: Management left a message about my broken lugnuts, but never returned my call after me leaving him a message. Despite my better judgment, Came in for my 2nd oil change that had to be scheduled a week in advance for a specific time. Three hours later has not even been started. After watching them pull my car in I could see why. Mechanics moving at a snails pace, wasting time chatting with each other like they have nothing better to do. I will never come back here.
        Mar 26th, 2024

      • West Michael Edward

        Respect all the way for Michael Edward west future, experiences, reputation, relationships, travels,
        Mar 26th, 2024

      Read Our 3218 Reviews

      About
      Ken Garff American Fork Ford

      Ken Garff American Fork Ford is located at 597 E 1000 S in American Fork, Utah 84003. Ken Garff American Fork Ford can be contacted via phone at 801-692-6561 for pricing, hours and directions.

      Contact Info

      Products

      • New Ford Vehicles
      • Pre-owned Vehicles

      Services

      • Battery Service
      • Oil Change
      • Tire Rotation and Wheel Alignment
      • Vehicle Maintenance

      Brands

      • Ford

      Questions & Answers

      Q What is the phone number for Ken Garff American Fork Ford?

      A The phone number for Ken Garff American Fork Ford is: 801-692-6561.

      Q Where is Ken Garff American Fork Ford located?

      A Ken Garff American Fork Ford is located at 597 E 1000 S, American Fork, UT 84003

      Q What is the internet address for Ken Garff American Fork Ford?

      A The website (URL) for Ken Garff American Fork Ford is: https://www.kengarfffordaf.com/?utm_source=google&utm_medium=organic&utm_campaign=googlemybusiness

      Q How big is Ken Garff American Fork Ford?

      A Ken Garff American Fork Ford employs approximately 20+ people.

      Q What days are Ken Garff American Fork Ford open?

      A Ken Garff American Fork Ford is open:
      Friday: 9:00 AM - 8:00 PM
      Saturday: 9:00 AM - 8:00 PM
      Sunday: Closed
      Monday: 9:00 AM - 8:00 PM
      Tuesday: 9:00 AM - 8:00 PM
      Wednesday: 9:00 AM - 8:00 PM
      Thursday: 9:00 AM - 8:00 PM

      Q How is Ken Garff American Fork Ford rated?

      A Ken Garff American Fork Ford has a 4.0 Star Rating from 3218 reviewers.

      Hours

      Friday:
      9:00 AM - 8:00 PM
      Saturday:
      9:00 AM - 8:00 PM
      Sunday:
      Closed
      Monday:
      9:00 AM - 8:00 PM
      Tuesday:
      9:00 AM - 8:00 PM
      Wednesday:
      9:00 AM - 8:00 PM
      Thursday:
      9:00 AM - 8:00 PM

      Related Categories

      Nearby Ford Locations

      Ratings and Reviews
      Ken Garff American Fork Ford

      Overall Rating

      Overall Rating
      ( 3218 Reviews )
      2112
      314
      131
      130
      531
      Write a Review

      Marci Memmott on Google

      image

      Business Response on Google Apr 3rd, 2024
      Thank you, Marci!

      Halee Grotepas on Google

      image

      Business Response on Google Mar 30th, 2024
      Hi Halee, Thank you for your review. It’s important to us that every customer has a positive experience at our dealership, and we’d like to hear more about your experience so we can work toward our goal of continual improvement. Please feel free to reach out to us at the contact information listed below so that we can look further into this.Winston Bennion, General Manager [email protected]

      Jon Egenes on Google

      image The service writer Goose is the WORST service writer I have ever dealt with! Goose does not live by the Ken Garff moto of "We hear you" and he certainly does not live by the line of "Talk to me Goose"
      I had an appointment for an oil change at 8 AM on a Saturday. To be efficient of my time, I dropped my vehicle off and then had my own ride to be able to take care of other errands. Two hours latter I return and my vehicle has not entered into the service bay and is still sitting outside. Goose told me, "Because I left my vehicle was moved to the bottom of the list" When I told Goose that was unacceptable and I was to talk to a manager, Goose ignored the request and would not look at me. The other service writer on duty that day, Whit, also ignored me and refused to get a manager.
      I had to turn around and ask another employee, Karen to get me a manager because Goose is refusing.
      Additionally, we brought this issue to the attention of the Service Department Manager and the General Manager of this dealership. After a month, this issue has still not been resolved. The only conclusion is all of the staff from the service writer all the way to the General Manager are refusing to follow the Ken Garff moto of "We hear you!"
      Stay far away from this dealership!!

      Business Response on Google Mar 29th, 2024
      Hi Jon, Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below.Ray Paddock, Service Manager [email protected]

      Mark Simons on Google

      image Broke the tops off of four of my brand new Lugnuts, and when I asked them about it, they said oh yeah, I forgot to tell you, but we threw the pieces on the passenger floor. Maybe you can glue them back on.
      Update: Management left a message about my broken lugnuts, but never returned my call after me leaving him a message. Despite my better judgment, Came in for my 2nd oil change that had to be scheduled a week in advance for a specific time. Three hours later has not even been started. After watching them pull my car in I could see why. Mechanics moving at a snails pace, wasting time chatting with each other like they have nothing better to do. I will never come back here.

      Business Response on Google Jun 8th, 2023
      Hello Mark,Thanks for taking the time to share your experience. We want all of our customers to be happy with their time spent in our service department, and we are sorry to hear that your experience did not meet expectations. We are currently evaluating the circumstances regarding your review, in the meantime please feel free to contact us directly using the information below. Thank you.Ray Paddock, Service Manager [email protected]

      West Michael Edward on Google

      image Respect all the way for Michael Edward west future, experiences, reputation, relationships, travels,

      Business Response on Google Mar 24th, 2024
      Thank you for sharing your experience, West! We value your feedback and your business. We hope to see you again in the future! Take care!
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      Overall Rating

      Overall Rating
      ( 3218 Reviews )
      2112
      314
      131
      130
      531

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      Ford Dealer Near Me in American Fork, UT

      Ken Garff
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