OYO Hotel San Antonio near AT&T Center

Horrible experience with this hotel. They booked me under a completely wrong reservation under a completely different name. They wouldnt give me my reservation of 3 nights that were prepaid and kicked me out after the first night because of their mistake. I provided ID yet they still messed up the entire reservation. The front desk lady was VERY rude and was not helpful whatsoever, idk how that lady still has a job with the very ugly unprofessional attitude she has. I would highly recommend not staying here.
Apr 9th, 2024

They will not let u stay here if you book third party they will cancel ur reservation and in order to get a refund or another hotel takes days even weeks to get. I work at a hotel but found this one at a cheaper price and never again will I book here! DONT BOOK HERE THIRD PARTY RESERVATION WILL BE TURNED AWAY! Rooms: DONT BOOK HERE
Apr 1st, 2024

Booked through priceline as and upgraded customer. I had a discounted price with children. Priceline policy for the hotel states that children stay for free. They wanted me to pay for the kids. They even told me to go through priceline to get a refund, but they refused to cancel my reservation. The management was truly rude.
Jan 25th, 2024

I currently have no place to stay so, I bounce from hotel to hotel. I stayed here and found a very low price online . Before the end of my stay the female owner told me I couldnt book anymore. This was an unusual comment because I hadnt did anything but go to work and come back and sleep. I asked the husband and was told that they charged 350 for a week and to return back at the end of my stay . The reason I was told I cant book anymore is because I was booking online which made it cheaper and they wanted me to pay the full 350. Ive really fallen on hard times and I only see a $380 check a week. I do not recommend this place to anyone. The husband is pretty cool but the wife seems upset all the time. I was also told that if I book online they can refuse my reservation. So I called a lawyer and I was told that there are several reason a hotel can refuse my stay and booking online isnt a reason caused for refusing a reservation. This is sad!!
Jan 23rd, 2024

No Stars. The Indian man has a Large German shepherd running throughout the property that is his. The wife's hair is never combed. And the Sista, who must be from out of town is a House ninja. I got the room online , specifically a smoking room for guests. The Dark Skinned Loud Black Cleaning Lady, assured me the room was a smoke room. I come back a weekend later and the Indian man and the House ninja tell me no smoking. And he wants $100 down. Cool no problem. So I stayed another weekend. LOOK AT the doors, one room is a smoke room. Thee' other is not. Simple. Let me be quiet and show you what $61 bucks a day gets you at a roach motel, on San Antonio's intentional poor side, the East-Side. Which is basically little mexico now. Straight up. Continued..... Stained couch from a local trap house. Light fixtures are uneven if not hanging. The toilet was from Dollar tree. The Dresser was chipped and cracked & fading. It must of came from offerup. NO REFRIGERATOR. NO REFRIGERATOR. NO REFRIGERATOR!!! . Can't turn the channel, because the box is tied to the back of the 1999 tv for some odd reason. Cigarette burns up the whole side of the tub. Doors chip, cracked, discolored. Bathroom Wall look like some beta male punched it. LockBox doesn't work. Mirror came from the Southside drive-in movie theater from the 90's. This place is trash. OYO customer is horrible. I tell the guy Saturday, I want my money back I'll go elsewhere. Not him, nor customer service took heed to my call. OYO, customer service hung up in my face 3 consecutive times when I called. The indian man said I had to do it through the app, which was not the case for my particular reservation. This hotel is behind the liquor store for a reason. Behind the motel is a free for all Camp back in the woods. Top worst hotel in San Antonio.....I mean little mexico.
Jan 5th, 2024