OYO Hotel San Antonio near AT&T Center

Chamber Rating

2.7 - (239 reviews)
67
20
26
20
106
Read Our 239 Reviews

Chamber Rating

2.7 - (239 reviews)
67
20
26
20
106
  • Albert Santamaria

    Horrible experience with this hotel. They booked me under a completely wrong reservation under a completely different name. They wouldnt give me my reservation of 3 nights that were prepaid and kicked me out after the first night because of their mistake. I provided ID yet they still messed up the entire reservation. The front desk lady was VERY rude and was not helpful whatsoever, idk how that lady still has a job with the very ugly unprofessional attitude she has. I would highly recommend not staying here.
    Apr 9th, 2024

  • Gee Gonzales

    They will not let u stay here if you book third party they will cancel ur reservation and in order to get a refund or another hotel takes days even weeks to get. I work at a hotel but found this one at a cheaper price and never again will I book here! DONT BOOK HERE THIRD PARTY RESERVATION WILL BE TURNED AWAY! Rooms: DONT BOOK HERE
    Apr 1st, 2024

  • Timberly Bates

    Booked through priceline as and upgraded customer. I had a discounted price with children. Priceline policy for the hotel states that children stay for free. They wanted me to pay for the kids. They even told me to go through priceline to get a refund, but they refused to cancel my reservation. The management was truly rude.
    Jan 25th, 2024

  • Candace Doll

    I currently have no place to stay so, I bounce from hotel to hotel. I stayed here and found a very low price online . Before the end of my stay the female owner told me I couldnt book anymore. This was an unusual comment because I hadnt did anything but go to work and come back and sleep. I asked the husband and was told that they charged 350 for a week and to return back at the end of my stay . The reason I was told I cant book anymore is because I was booking online which made it cheaper and they wanted me to pay the full 350. Ive really fallen on hard times and I only see a $380 check a week. I do not recommend this place to anyone. The husband is pretty cool but the wife seems upset all the time. I was also told that if I book online they can refuse my reservation. So I called a lawyer and I was told that there are several reason a hotel can refuse my stay and booking online isnt a reason caused for refusing a reservation. This is sad!!
    Jan 23rd, 2024

  • Nathanial Keith Terrell

    No Stars. The Indian man has a Large German shepherd running throughout the property that is his. The wife's hair is never combed. And the Sista, who must be from out of town is a House ninja. I got the room online , specifically a smoking room for guests. The Dark Skinned Loud Black Cleaning Lady, assured me the room was a smoke room. I come back a weekend later and the Indian man and the House ninja tell me no smoking. And he wants $100 down. Cool no problem. So I stayed another weekend. LOOK AT the doors, one room is a smoke room. Thee' other is not. Simple. Let me be quiet and show you what $61 bucks a day gets you at a roach motel, on San Antonio's intentional poor side, the East-Side. Which is basically little mexico now. Straight up. Continued..... Stained couch from a local trap house. Light fixtures are uneven if not hanging. The toilet was from Dollar tree. The Dresser was chipped and cracked & fading. It must of came from offerup. NO REFRIGERATOR. NO REFRIGERATOR. NO REFRIGERATOR!!! . Can't turn the channel, because the box is tied to the back of the 1999 tv for some odd reason. Cigarette burns up the whole side of the tub. Doors chip, cracked, discolored. Bathroom Wall look like some beta male punched it. LockBox doesn't work. Mirror came from the Southside drive-in movie theater from the 90's. This place is trash. OYO customer is horrible. I tell the guy Saturday, I want my money back I'll go elsewhere. Not him, nor customer service took heed to my call. OYO, customer service hung up in my face 3 consecutive times when I called. The indian man said I had to do it through the app, which was not the case for my particular reservation. This hotel is behind the liquor store for a reason. Behind the motel is a free for all Camp back in the woods. Top worst hotel in San Antonio.....I mean little mexico.
    Jan 5th, 2024

Read Our 239 Reviews

About
OYO Hotel San Antonio near AT&T Center

OYO Hotel San Antonio near AT&T Center is located at 312 S WW White Rd in San Antonio, Texas 78219. OYO Hotel San Antonio near AT&T Center can be contacted via phone at 210-319-5659 for pricing, hours and directions.

Contact Info

  •   210-319-5659

Questions & Answers

Q What is the phone number for OYO Hotel San Antonio near AT&T Center?

A The phone number for OYO Hotel San Antonio near AT&T Center is: 210-319-5659.


Q Where is OYO Hotel San Antonio near AT&T Center located?

A OYO Hotel San Antonio near AT&T Center is located at 312 S WW White Rd, San Antonio, TX 78219


Q What is the internet address for OYO Hotel San Antonio near AT&T Center?

A The website (URL) for OYO Hotel San Antonio near AT&T Center is: https://www.oyorooms.com/US/54684/?utm_source=GMB_US&utm_medium=Organic&utm_campaign=US_SAO010&latitude=29.4258544&longitude=-98.4054377&locale=en


Q Is there a key contact at OYO Hotel San Antonio near AT&T Center?

A You can contact Sat Patel at 210-319-5659.


Q How is OYO Hotel San Antonio near AT&T Center rated?

A OYO Hotel San Antonio near AT&T Center has a 2.7 Star Rating from 239 reviewers.

Ratings and Reviews
OYO Hotel San Antonio near AT&T Center

Overall Rating

Overall Rating
( 239 Reviews )
67
20
26
20
106
Write a Review

Albert Santamaria on Google

image Horrible experience with this hotel. They booked me under a completely wrong reservation under a completely different name. They wouldnt give me my reservation of 3 nights that were prepaid and kicked me out after the first night because of their mistake. I provided ID yet they still messed up the entire reservation. The front desk lady was VERY rude and was not helpful whatsoever, idk how that lady still has a job with the very ugly unprofessional attitude she has. I would highly recommend not staying here.


Gee Gonzales on Google

image They will not let u stay here if you book third party they will cancel ur reservation and in order to get a refund or another hotel takes days even weeks to get. I work at a hotel but found this one at a cheaper price and never again will I book here! DONT BOOK HERE THIRD PARTY RESERVATION WILL BE TURNED AWAY!
Rooms: DONT BOOK HERE

Business Response on Google Mar 31st, 2024
Hi Gee Gonzales,Thank you for sharing your feedback. We apologize for any inconvenience caused. At OYO Rooms, we strive to provide a seamless experience for all our guests.We understand your frustration with the cancellation of your third-party reservation. We are constantly working towards improving our procedures to avoid such situations in the future. We apologize for any delays you experienced in the refund or finding an alternative hotel.If you still require further assistance or have any specific concerns, please feel free to reach out to our team at [email protected]. We are here to help.Thank you for your understanding.Team OYO

Timberly Bates on Google

image Booked through priceline as and upgraded customer. I had a discounted price with children. Priceline policy for the hotel states that children stay for free. They wanted me to pay for the kids. They even told me to go through priceline to get a refund, but they refused to cancel my reservation. The management was truly rude.

Business Response on Google Feb 10th, 2024
Hi Timberly Bates,Thank you for sharing your experience with us. We apologize for any inconvenience you faced during your stay. We understand that the policy on children's charges was not up to your expectations.We would like to take this opportunity to inform you that, as an online travel agency, Priceline's policies may vary from the specific hotel policies. We apologize for any confusion caused regarding the charges for your children.If you need further assistance or have any unresolved concerns, please feel free to reach out to us at [email protected]. Our team will be more than happy to assist you.We appreciate your feedback and we assure you that we will take your concerns seriously. We hope to have the opportunity to serve you better in the future.Warm regards,Team OYO

Candace Doll on Google

image I currently have no place to stay so, I bounce from hotel to hotel. I stayed here and found a very low price online . Before the end of my stay the female owner told me I couldnt book anymore. This was an unusual comment because I hadnt did anything but go to work and come back and sleep. I asked the husband and was told that they charged 350 for a week and to return back at the end of my stay . The reason I was told I cant book anymore is because I was booking online which made it cheaper and they wanted me to pay the full 350. Ive really fallen on hard times and I only see a $380 check a week. I do not recommend this place to anyone. The husband is pretty cool but the wife seems upset all the time. I was also told that if I book online they can refuse my reservation. So I called a lawyer and I was told that there are several reason a hotel can refuse my stay and booking online isnt a reason caused for refusing a reservation. This is sad!!

Business Response on Google Mar 3rd, 2024
Hi Candace Doll,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced during your stay. As a team, we strive to provide the best service to all our guests.Regarding your concerns about booking online, we would like to apologize if there was any miscommunication. It is important to note that our prices vary based on different booking channels, but we always aim to offer competitive rates to our guests.We understand that you are facing difficult times, and we empathize with your situation. We appreciate your feedback about the owner's behavior, and we will look into this matter to ensure a better experience for future guests.If you have any further concerns or need assistance, please feel free to reach out to us at [email protected]. We value your feedback and would like to address any issues you may have directly.Warm regards,Team OYO

Nathanial Keith Terrell on Google

image No Stars. The Indian man has a Large German shepherd running throughout the property that is his. The wife's hair is never combed. And the Sista, who must be from out of town is a House ninja. I got the room online , specifically a smoking room for guests. The Dark Skinned Loud Black Cleaning Lady, assured me the room was a smoke room.
I come back a weekend later and the Indian man and the House ninja tell me no smoking. And he wants $100 down. Cool no problem. So I stayed another weekend. LOOK AT the doors, one room is a smoke room. Thee' other is not. Simple.
Let me be quiet and show you what $61 bucks a day gets you at a roach motel, on San Antonio's intentional poor side, the East-Side. Which is basically little mexico now. Straight up.
Continued.....
Stained couch from a local trap house. Light fixtures are uneven if not hanging. The toilet was from Dollar tree. The Dresser was chipped and cracked & fading. It must of came from offerup.
NO REFRIGERATOR. NO REFRIGERATOR. NO REFRIGERATOR!!!
. Can't turn the channel, because the box is tied to the back of the 1999 tv for some odd reason. Cigarette burns up the whole side of the tub. Doors chip, cracked, discolored. Bathroom Wall look like some beta male punched it. LockBox doesn't work. Mirror came from the Southside drive-in movie theater from the 90's.
This place is trash. OYO customer is horrible. I tell the guy Saturday, I want my money back I'll go elsewhere. Not him, nor customer service took heed to my call. OYO, customer service hung up in my face 3 consecutive times when I called. The indian man said I had to do it through the app, which was not the case for my particular reservation.
This hotel is behind the liquor store for a reason.
Behind the motel is a free for all Camp back in the woods.
Top worst hotel in San Antonio.....I mean little mexico.

Business Response on Google Feb 26th, 2024
Hi Nathanial Keith Terrell,Thank you for bringing this to our attention. We apologize for the unpleasant experience you had during your stay. This is not the level of service we strive to provide to our valued guests.We understand your concerns regarding the smoking room and the condition of the amenities. We apologize for any inconvenience caused. We have shared your feedback with the relevant team to ensure that such issues are addressed and resolved promptly.Regarding the customer service experience, we apologize for any rude behavior you encountered. This is not acceptable at OYO Rooms, and we will take immediate action to address this issue with our team. We always aim to provide the best customer service possible, and we apologize for falling short of your expectations.If you require further assistance or would like to discuss your concerns in more detail, please feel free to reach out to us at [email protected]. Our team will be happy to assist you.Once again, we apologize for the inconvenience caused and appreciate your feedback. We hope you can give us another opportunity to serve you better in the future.Warm regards,Team OYO

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Overall Rating

Overall Rating
( 239 Reviews )
67
20
26
20
106

Write a Review

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