Fairfield Inn & Suites by Marriott Midland

Mar 28th, 2024

First of all, the hotel is old and dirty. I wouldnt even let my kids shower in the tub before I cleaned it myself. Second, when my husband made the reservation for our stay he informed the person making the reservation that we had animals with us. We only stay at pet friendly hotels. The next morning staff saw us walking our dogs, they told us they arent a pet friendly hotel and told us we had to pay a $250 per cleaning fee. I protested the cleaning fee as they were informed we had pets when we made the reservation. They couldnt produce the cleaning fee in writing. It felt like the manager came up with the fee out of thin air not to mention after arguing with them about it, we were not allowed to stay our full stay but still had to pay full price. I seriously doubt anything extra was done since the rooms were dirty to begin with (we had two rooms). They also asked to see my medical records (about my dogs being service dogs) which is illegal. Ill also add the keys never worked to the room. We had to leave someone in the room all the time. Just avoid this place. There are much better options in Midland.
Feb 16th, 2024

Had a flight delayed, and had to adjust my nights. My reservation was canceled. But the lady on front desk did everything she could to reinstate my reservation. She went above and beyond and helped me in a tough situation. Rooms are a bit small/dated, but it is in a prime location. Very quite.
Jan 26th, 2024

Jan 4th, 2024

No bottled water for sale or available. Water tank in fitness center empty. Water machine for filtered water at breakfast broken. Serving tap water in decorative tank in lobby. This is in Midland, TX, home of some of the worst tasting water in America. Staff laughed about ownership being cheap when I asked. Been using Marriott for a decade, this is the worst Ive seen.
Dec 31st, 2023