Mcallen, TX Bank

Mi bank for so many years good service and feel secure

Great bank but this location smells like nursing home

Fast friendly customer service

Excellent service

Bad service if you are not a customer they do not serve you well

I do not give a rating of 5 because it does not seem exceptional to me but I have had a good response time, always attentive staff. We use it at my work and so far withou ... more

Only one person attending

I'm always impressed with the number of drive thru options we have lots of stations

Horrible customer service. The teller's are super grumpy and rude, and start badmouthing customers when they leave. Very unprofessional.

Horrible atm spot, incredibly unsafe, and dangerous. Trash can in the way and its all blocked off.

Staff is always very friendly and helpful.

Came at 4.20 and they said it to close to 5 to open an account. Already starting with terrible customer service

Very bad service at the door, whoever receives the customer asks him about the cashier inside and if it is not working, why is there no sign!!! And (the young man) doesn' ... more

Good services for companies and personal account as well Gaspar Aguilera. President of Fresh Only Fresh Corp.

Nice presentation. Lowry business educate. Will blurt all your information by phone without even asking if you have a moment of privacy to speak

Ashley was an awesome banker that assisted me with all my questions, concerns and very professional as well patient. This branch showed a very positive attitude and atten ... more

Great bank always clean and the staff make you feel welcomed

Excelente ubicasion

I cant wait to part ways with this bank. Ive always liked the customer service, but the bank needs some BIGGGGGG time upgrading. One of the most irritating, frustrating, ... more

Been a customer for years and the customer service at this branch is amazing. Yadira rocks!

Great bank. Aurora was of great help when I opened my business checking account. She assisted me very professionally and provided me a great explanation of the services t ... more

The tellers here are always super friendly and helpful, especially the teller supervisor Avery. She's always super helpful and attentive in taking my transactions and hel ... more

Drive thru service not available. When going inside, waited over 30 mins in line to do a simple withdrawal. Bank seems to be poorly managed and understaffed.

Always helpful and very professional at this location.

Went here to get a service done and noticed the little girl helping me had bugs crawling in her hair!!! I was terrified so horrible how management allows this. I will NOT ... more

Horrible business hours 11am - 5pm. They should at least stay open until 6 pm.

Friendly service. Very convenient. Closed on the weekend.

Helpful but THIS IS NOT AN ACTUAL BANK. This is a corporate office or something. But this is not a bank. You cannot so anything with money here.

Very nice customer service, recommend banking with them

Pretty quick service

Main Lobby was closed but Drive Thru was open I cashed a check in 2 - 3 minutes wow plus no fees

Mr. Ibarra provided me with great attention and service. Thank you so much.

Worse bank ever. 30 plus minutes to deposit a check after I got to the window. Avoid this bank if possible, I know for a fact I won't come back again

I overdrafted just once and I got penalized with over 300 dollars of non sufficient funds fees. I called the bank and asked for them to pardon the fees as a one time cour ... more

I dont know if the workers there dont like their job? But all you get is sarcastic tones and ill professionals. Plus they mentioned they havent changed out their signs si ... more

Why do I have to go in person to report FRAUD? I have never heard of a bank doing this. I cant cancel paper fees I didnt even ask for and have to go in person as well. Li ... more

Poor service, bad policies. Expect fees and more fees. Seems like they won't work with you unless you're white.

Great place accessible to all. Great place

Gave Blood there. And went to building opening. Has been a good Neighbor.

They charge me 8dlls per payroll check, it should be Worst of America. Once they got me to a personal service personnel she didn't said a word the whole time she was chec ... more

Almost 15 minutes just to cash a $100 check

Excellent Customer Service!! Staff was friendly and helpful!

Worst customers service. Waited there for 30 minutes.

This is the worst bank I've ever had to do business with, but I don't know, I'm only 41 ...

Very friendly and professional thanks

Avoid IBC. Terrible service from Mrs Alma Galindo (so called VP) who didnt comply with regulation and made it hard to access funds.

The best bank ever and great customer service.

Besides the LICE INCIDENT at this IBC nolana. The manager is always looking rude and upset, the little girls in the offices are always chatting and singing? Super unprofe ... more

Great and there are everywhere and the hours are incredible