Hertz Car Rental - Houston - Louisiana Street HLE

Black people have absolutely no work ethic, extremely horrible customer service
Apr 2nd, 2024

0 STARS, ABSOLUTELY THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN MY LIFE. GO SOMEWHERE ELSE IF YOU VALUE YOUR TIME. HERTZ MANAGEMENT NEEDS TO DO SOME FIRING ASAP.
Mar 29th, 2024

This is truly 0 stars. Once I got transferred to this location by the main Hertz customer service, I knew it was going to be a horrible experience. The guy on the phone didnt say much, and a total jerk. Once I arrived to the location the larger man assisting me was speaking to me as if he were in jail. He also had terrible BO problems, so I had to stand far from the counter. He then proceeded to tell me that he need to check to see if he had a car for today, as HE never gave me a call. I stated I had just spoken to customer service and they had confirmed the pick-up as I had already waited hours to get the car delivered as they gave the option. Then thats when he said BUT I DIDNT CALL YOU. He then basically kicked me out of the lobby, shut the lights out, and had me wait outside for the car and him to put gas while it was lightly running. Needless to say, I went from renting the car for a month to 2 days, taking my business elsewhere.
Mar 16th, 2024

THIS LOCATION DOES NOT DO ONE WAY RENTALS. Honestly just go somewhere else. Employees hung up on me three times when I called to inquire about this policy. The location did not give me a courtesy call and the app allowed me to make a one-way-booking. Again, when I called to inquire about this policy, they simply placed me on hold and hung up. The manager of the facility finally answered and basically told me sorry thats just how it works. Now I have to make a last minute booking for a one way rental.
Mar 12th, 2024

Utterly disgusting service at is location!!! Extremely unprofessional employees and borderline criminal!!! Hertz should have corporate visit and see what's happening here!!! DO NOT RENT HERE AT ANY COST!!! BEWARE!!!!
Feb 10th, 2024