Hertz Car Rental - Houston - Katy Freeway HLE

I would give them less if I could. Rented a car from them and they hit my bank card twice for $1,178. So roughly $2,300 pulled out of my account. How convenient they close at noon so I won't be able to get my money back until I turn the car in on Monday. Called customer service and nothing they can do about it. Stating they only see it once on their side. Sent an email to show it coming out twice from my bank. Don't go to these people. Use Enterprise so much better!!
May 21st, 2022

Apr 4th, 2022

Jordan, Diamond, and the branch manager really pulled me out of a horrible bond Avis put me in. They were able to get me in a vehicle exactly what I needed in short notice and with a smile. They were all great to work with. Very move and courteous. A pleasure to work with. I've had many bad experiences with rental car companies and this group of people were by far the best! Thanks all!
Mar 25th, 2022

Dealership ordered a rental for me. Arrived and they didnt have any available. Then got them to realize the reservation was already set and that made them mad because they had to clean a car. Tried to pay the deposit and their magnetic card reader wouldnt work on multiple cards. They only allow chip readers on personal rentals and wont accept cash. Not able to rent a car after driving 30 mins to arrive and now I cant get a car. Poorly managed and worse customer satisfaction.
Mar 20th, 2022

I spoke to a gentleman, unfortunately I didn't get his name on March 3, 2022 at 2:14pm. Here's the proof of my call log, to make an appointment for a car rental. There's proof I was on the phone there with someone for 1 minute and some seconds. The gentleman who answered all he said to me was yes. You get a compliment pick up from us, just give us a call the day of the appointment we'll go pick you up. I called today, March 9th 2022 the day of the appointment and now they tell me they can't pick me up, because complimentary pick up is just for one mile away and the supposedly the body shop is too far away from Hertz car rental. And they were trying to flip it back on me, that supposedly i might've called the wrong Hertz company, but no. I did call the right Hertz here's the proof of my call log and call duration that i spoke to someone on this particular location. Terrible service. Waste of time
Mar 9th, 2022