GameStop

My boy favorite place lol
Feb 24th, 2024

We came in the shop looking for a new xbox s, they didn't have one, so we got a used one. It was a decent price. We got home and realized they gave us the wrong wire. Went back and got the right one. Then we got home and realized the controller was drifting, and buttons were getting pressed randomly. We called because if you're going to sell us a console that's used, at least make sure everything works. We called, and they offered a full refund. But couldn't you just replace the controller that wasn't working? Super bad experience and never buying from there again Add on- I bought a new controller to just play, and the Xbox wasn't even working, giving an error code about my internet, but that isn't an issue. NEVER BUYING ANYTHING FROM HERE !DONT BUY PRE OWNED CONSOLES!
Feb 11th, 2024

GREAT CUSTOMER SERVICE PLUS THEY ALWAYS HAVE WHAT I NEED...
Dec 26th, 2023

Nov 22nd, 2023

I have shopped in store many times but this was the first and LAST time I ever order online or do business with them again. I ordered a Christmas present on Dec 10th, with expected delivery Dec 15th. Here it is now the 19th and I have called the store, who said they shipped the item, I call USPS who says the item was never shipped. I email delivery solutions and they tell me to wait till the 21st to see if I get the package or not. I remind them this is a Christmas gift, I need to ensure the item is coming or I need a replacement ASAP. The agent i was emailing didnt seem to care and just said again to wait till the 21st and never addressed my concerns. So I call the store again, they are now unsure if the item was shipped or not or possibly sold the last one by accidentthey tell me to call customer serviceso I do. I speak with a manager who after I inform her of all these issues, informs me that they could POSSIBLY refund me, but it would take 2 WEEKS!!!! Again not only is this a Xmas gift, this was an item over $100!! So now not only am I out of a Christmas gift, I dont even know if I will receive a refund or not from this company! Even the manager tells me, yeah that package is lost.so then replace it!!!! When asking for the replacement, they say it could take 2 weeks for that too and not guaranteed. I am disgusted with GameStops poor customer service, lack of professionalism and horrible policies! Im a long time customer but now, Ill never shop there again. I feel robbed. So disappointed bc I purchase collectibles (which are not cheap) but I refuse to waste my time and money to only be stressed out on where my items and money are! Do better
Dec 11th, 2023