TruWest Credit Union - Legend Oaks

Feb 26th, 2023

Horrible customer service Tellers cannot count So happy to move accts out of there!
Jun 20th, 2022

Worst excuse for a bank ever Tellers are good. Managers are jerks. Don't get anything notarized there as they will unethically read the documents and ask personal questions. Constantly flag legitimate purchases and leave you embarrassed at the register. When it is fraud they will fight you and refuse to credit.... I would rate a zero if an option
May 9th, 2021

I have been a member of the Tru-West Credit Union since 2014 and I have only had a few little problems that if I had these problems with say Wells Fargo or U S Bank then the issue would have never been resolved The folks who are responsible for the customer service are great people who are good at their jobs if they don't have a answer rather than bullshit You they have always hunted down the answers for my questions about anything that I could possibly come up with Whenever I go to the branch I get helped with personal service I feel like family and a bonus for the members is the shared network that lets me do my credit union transactions in person wherever state I am in and they always have a ATM that I can find and if I can't find a in network ATM then I can just do buy something at a Walmart or Target and ask for cash back so I am always able to get my hands on my money I don't know why anyone would bash on Tru-West unless they have poor money management skills or they don't value maintaining a good FICO score then just like anyone who is in business TRU-West is going to look out for the people who are in good standing to help keep the level of service that we have enjoyed over the years Trent M
Sep 16th, 2022

This has been my familys bank for our entire lives, and my first and only banking experience since I was 16. Great people, great service
Dec 30th, 2020