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      Ski Mountain Lodge- Downtown Gatlinburg

      ( 65 Reviews )

      Ski Mountain Lodge- Downtown Gatlinburg
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      Chamber Rating

      3.3 - (65 reviews)
      28
      6
      6
      5
      20
      Read Our 65 Reviews

      Chamber Rating

      3.3 - (65 reviews)
      28
      6
      6
      5
      20
      › ‹
      • J H


        Feb 24th, 2024

      • D W

        Dirty bathroom, walls were dirty, floors were sticky, trash left behind. The walls are covered in pallet boards which still have rusty nails sticking out. Very very basic and bare bones furniture and amenities. Bed was decent but you're only given a sheet and a very thin blanket. You get no heat or air if the curtains are closed. You can clearly hear people in other rooms which made or anniversary awkward. refrigerator froze everything. no one has cleaned under the bed in ages. After hosting for 8 years, I'd rent this location as is (considering its location) for no more than $60 per night. Keep looking, you can find a nicer place.
        Feb 21st, 2024

      • Jim Nestle

        Your average basic hotel/lodge. Hot water didn't come on until later in the morning, so lukewarm showers are always fun
        Jan 30th, 2024

      • Greg Hornback

        They ripped me off of a one night stay. Tried to change me 2 times after I had already paid. Charged me 72$ after my reservation was made I cancelled right away but no refund. Stay away from this place. You have been warned. STAY AWAY. FAR AWAY. RIP OFF. They stole 70$ of my money stay away. Far away
        Jan 25th, 2024

      • Alisha Powers

        The location was great. Just a short ways to the parkway. The gentleman we spoke to was kind and helpful. We had a three bedroom suite and all the rooms were clean and nicely decorated. The two bathrooms were clean and they left plenty of toiletries. Plus coffee, cream and sugar. It was perfect for what we needed. They were pet friendly so we were even able to take our pups. We would definitely stay again.
        Jan 19th, 2024

      Read Our 65 Reviews

      About
      Ski Mountain Lodge- Downtown Gatlinburg

      Ski Mountain Lodge- Downtown Gatlinburg is located at 235 Ski Mountain Rd in Gatlinburg, Tennessee 37738. Ski Mountain Lodge- Downtown Gatlinburg can be contacted via phone at 865-412-1437 for pricing, hours and directions.

      Contact Info

      •   865-412-1437

      Questions & Answers

      Q What is the phone number for Ski Mountain Lodge- Downtown Gatlinburg?

      A The phone number for Ski Mountain Lodge- Downtown Gatlinburg is: 865-412-1437.

      Q Where is Ski Mountain Lodge- Downtown Gatlinburg located?

      A Ski Mountain Lodge- Downtown Gatlinburg is located at 235 Ski Mountain Rd, Gatlinburg, TN 37738

      Q What is the internet address for Ski Mountain Lodge- Downtown Gatlinburg?

      A The website (URL) for Ski Mountain Lodge- Downtown Gatlinburg is: http://goskimountain.com/

      Q How is Ski Mountain Lodge- Downtown Gatlinburg rated?

      A Ski Mountain Lodge- Downtown Gatlinburg has a 3.3 Star Rating from 65 reviewers.

      Ratings and Reviews
      Ski Mountain Lodge- Downtown Gatlinburg

      Overall Rating

      Overall Rating
      ( 65 Reviews )
      28
      6
      6
      5
      20
      Write a Review

      J H on Google

      image

      Business Response on Google Feb 24th, 2024
      We are writing to let you know how delighted we were to receive the survey response about the attention you experienced while you stayed at our hotel. We try to go over and beyond the call of duty for all our guests. We have informed our guest service agents and department about your survey response choices. They have asked me to say thank you, it is an honor to have the opportunity in serving you. It is wonderful to know you enjoyed your stay with us. Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts and takes the time to say thank you.We trust you had the privilege to enjoy our wonderful city with numerous attractions, restaurants, and shopping.Again, let me thank you for taking your very valuable time to complete the survey on your stay with us. We’re committed to total guest satisfaction, and we look forward to your next visit.

      D W on Google

      image Dirty bathroom, walls were dirty, floors were sticky, trash left behind. The walls are covered in pallet boards which still have rusty nails sticking out. Very very basic and bare bones furniture and amenities.
      Bed was decent but you're only given a sheet and a very thin blanket. You get no heat or air if the curtains are closed. You can clearly hear people in other rooms which made or anniversary awkward. refrigerator froze everything. no one has cleaned under the bed in ages.
      After hosting for 8 years, I'd rent this location as is (considering its location) for no more than $60 per night. Keep looking, you can find a nicer place.

      Business Response on Google Feb 12th, 2024
      We are responding to the comment’s response on your stay with us. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all our guests at reasonable prices. Consequently, it's disappointing to learn that you may have had circumstances that made it not pleasant. Please accept our sincere apology. We are as you may have noted numerous guests with excellent compliments, our desire is to make sure all our guests stay is with wonderful memories. After reviewing your survey response, we are saddened not knowing what happened or what can we do better while you were with us.We want you to know that the comments and suggestions we receive from our guests are taken seriously. Your willingness to share your recent experience is genuinely appreciated. We have and will continue to keep safety first.We thank you for your business.

      Jim Nestle on Google

      image Your average basic hotel/lodge. Hot water didn't come on until later in the morning, so lukewarm showers are always fun

      Business Response on Google Jan 21st, 2024
      On behalf of our hotel staff, I am writing to let you know how nice it was to receive your kind words of praise about the attention you experienced while you stayed at our hotel. We try to go over and beyond the call of duty for all of our guests. On the same hand, I was concerned about the item you noted and will immediately look at. I'm writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices.Given the very nature of the hotel business, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our staff’s efforts and takes the time to say thank you. And, it’s only through the eyes of our guests that we can accurately assess the quality of the accommodations and services we provide.Again, I want to apologize and thank you for taking the time to share your concerns with us. I am glad that you enjoyed your stay, and I hope you will give us another opportunity in the future.

      Greg Hornback on Google

      image They ripped me off of a one night stay. Tried to change me 2 times after I had already paid. Charged me 72$ after my reservation was made I cancelled right away but no refund. Stay away from this place. You have been warned. STAY AWAY. FAR AWAY. RIP OFF. They stole 70$ of my money stay away. Far away

      Business Response on Google Jan 27th, 2024
      We are responding to the comment’s response on your stay with us. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all our guests at reasonable prices. Consequently, it's disappointing to learn that you may have had circumstances that made it not pleasant. Please accept our sincere apology. We are as you may have noted numerous guests with excellent compliments, our desire is to make sure all our guests stay is with wonderful memories. We want you to know that the comments and suggestions we receive from our guests are taken seriously. Your willingness to share your recent experience is genuinely appreciated. We will be looking closely at the item you noted. We thank you for your business.

      Alisha Powers on Google

      image The location was great. Just a short ways to the parkway. The gentleman we spoke to was kind and helpful. We had a three bedroom suite and all the rooms were clean and nicely decorated. The two bathrooms were clean and they left plenty of toiletries. Plus coffee, cream and sugar. It was perfect for what we needed. They were pet friendly so we were even able to take our pups. We would definitely stay again.

      Business Response on Google Jan 25th, 2024
      It is with immense pleasure that I write to express our heartfelt gratitude for choosing our beautiful location for your recent stay. We are truly honored to have had the opportunity to serve you.Your kind words and feedback about your experience at our hotel have not gone unnoticed. We are delighted to hear that you had an excellent stay, and your satisfaction is the best reward for our dedicated team's hard work.Your compliments regarding your experience, such as the service, accommodations, amenities, etc. are truly appreciated. We take great pride in providing top-notch hospitality, and your feedback reaffirms that we are on the right path.Our commitment to excellence is unwavering, and we will continue to strive for even higher standards to ensure that every guest's experience is as exceptional as yours.Should your future travel plans bring you back to our beautiful location, we would be thrilled to have the privilege of hosting you once again. Please do not hesitate to reach out to us if there is anything we can do to make your next stay even more memorable.Once again, thank you for choosing us. Your satisfaction is our utmost priority, and your feedback serves as a constant source of inspiration for us.Warm regards,
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      Overall Rating

      Overall Rating
      ( 65 Reviews )
      28
      6
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      20

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