Chamber Rating

3.0 - (923 reviews)
217
183
142
109
272

About
Econo Lodge Black Hills

The well-being of guests is top of mind at Choice-branded hotels. Guests may experience a variety of new, improved cleanliness protocols and products. Rest easy at the Econo Lodge Black Hills hotel in Rapid City, SD. Our hotel is easy on your wallet. Were near South Dakota School of Mines and Technology, University of South Dakota-Rapid City, Black Hills National Park, Black Hills Caverns and Rapid City Elks Golf Course. Enjoy amenities that include free Easy Starts continental breakfast, free WiFi, free coffee, an indoor heated pool, guest laundry and copy and fax services. Each relaxing guest room features a coffee maker, microwave, refrigerator and Flat-Screen TV. We support green hotel practices. Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards program.

Contact Info

Questions & Answers

Q What is the phone number for Econo Lodge Black Hills?

A The phone number for Econo Lodge Black Hills is: 605-342-6400.


Q Where is Econo Lodge Black Hills located?

A Econo Lodge Black Hills is located at 625 E Disk Dr, Rapid City, South Dakota 57701


Q What is the internet address for Econo Lodge Black Hills?

A The website (URL) for Econo Lodge Black Hills is: https://www.choicehotels.com/south-dakota/rapid-city/econo-lodge-hotels/sd010?mc=llgoxxpx


Q How big is Econo Lodge Black Hills?

A Econo Lodge Black Hills employs approximately 20+ people.


Q How is Econo Lodge Black Hills rated?

A Econo Lodge Black Hills has a 3.0 Star Rating from 923 reviewers.

Ratings and Reviews
Econo Lodge Black Hills

Overall Rating

Overall Rating
( 923 Reviews )
217
183
142
109
272
Write a Review

Lori Schneider on Google

image

Business Response on Google Apr 5th, 2024
Dear Lori,

We appreciate your 4-star rating, which indicates that you were satisfied with your stay. Your rating is an important part of our efforts to improve our service, and we'll be sure to pass on your feedback to all our staff. Thank you again for choosing our hotel and we hope to see you again soon!

Sincerely,
Hotel Manager

Alexi Hancock on Google

image Trash! Filthy hotel with minimal customer service. No plates or utensils for breakfast, we had to eat on napkins! Minimal breakfast (two items). Pool is filthy, slide is out of service. I had to have the deadbolt unlocked by employee, just to gain entry to room, due to recent break-ins & criminal activity at the MOTEL. And to top it all off, I was double charged for my stay!
I dont usually leave reviews and I'm not one to complain, but this place is an absolute joke! There's a reason it's dirt cheap. Avoid at all costs! Unless of course...your a crackhead

Business Response on Google Feb 26th, 2024
Dear Alexi,

Thank you for taking the time to share your experience with us. We are disappointed to hear that your stay did not meet your expectations and would like to apologize for the inconvenience caused. We take your feedback seriously and will share it with our team for further improvements. We hope you will give us another chance to provide a better experience in the future.

Sincerely,
Hotel Manager

Shaun Peckenpaugh on Google

image I haven't stayed here yet but I can't get anyone to answer the phone for days.

Business Response on Google Feb 10th, 2024
Hello Shaun,

Thanks for your stay and feedback.My apologies for all the inconveniences. Your reviews are important to us.We will check, investigate, and take effective actions to find out the source and eliminate it.Guest satisfaction is important to us.

Sincerely,
Hotel Manager

Christopher Rivers on Google

image My wife booked a room and then when we showed up you had all these hidden fees so we did not want to stay at your hotel!! The front desk clerk said he would cancel it so we wouldnt be charged but wow just charge us anyways!! Pet friendly is a lie when you want to charge for pets for each night is just flat out wrong!! Everyone should boycott this business since you lie about being pet friendly! Change your name to money hungry!!

Business Response on Google Jan 26th, 2024
Dear Christopher,

I am sorry to learn about all the inconvenience you had to endure.
We care about your experience and I realize no words can change your feelings of disappointment or the inconveniences you experienced. I have shared your comments with the concerned teams and will be retrained to become serious about guest experiences and services. We will look into this further and we greatly appreciate you taking the time to bring this matter to our attention. Guest satisfaction is our commitment and we hope you will give one more opportunity.

Sincerely,
Hotel Manager.

Joel Urban on Google

image The motel was very outdated, run down and in poor condition.
The pictures posted were in no way realistic to current condition..
We found a lot of mold in bathroom, the furniture was shimmed up to keep level, the room was poorly cleaned with dust bunnies, and cereal left on floor, garbage was left in drawers from previous guests, the pool was broken, and even if the pool was working the ladder in the pool was broke.
Electrical light covers were missing leaving open wires, 2nd floor windows overlooking the pool were missing leaving open holes to pool below, very unsafe.
Damaged walls, doors and trim.
This motel should undergo complete renovation with change in ownership and management.
I can hardly believe econolodge allows it to remain a representation of their motel chain.
I would not recommend this motel nor would I stay there again.
Housekeeping was not a priority or realized.
We were told room maid service only happens after 7 days of staying.
The breakfast was a joke, and the tables were unclean.
We used the breakfast room for out party to eat pizza at supper time and tables were still dirty.
The back splash above the counter was literally falling off the wall in large chunks.
Do yourself a favor and don't stay here!

Business Response on Google Mar 13th, 2024
Dear Joel,

Thank you for taking the time to share your experience with us. We sincerely apologize for the numerous issues you encountered during your stay. Your feedback is incredibly valuable to us, and we will address each of the concerns you raised with our team to ensure immediate improvement.

It is disappointing to hear that our property did not meet your expectations, and we regret any inconvenience caused by the outdated facilities, cleanliness issues, and lack of amenities. Please know that your comments will be shared with our management for further evaluation and action.

We understand your frustration and share your disappointment. We strive to provide all our guests with a comfortable and enjoyable stay, and we are truly sorry that we fell short in your case.

Once again, we apologize for the inconvenience and disappointment you experienced. We hope to have the opportunity to welcome you back in the future to demonstrate the improvements we have made.

Sincerely,
Hotel Manager

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Overall Rating

Overall Rating
( 923 Reviews )
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109
272

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