Metro by T-Mobile

It was a great experience for me and my family Ben was very helpful and knew alot about the phones would recommend going to him
Mar 1st, 2024

Feb 12th, 2024

Sep 15th, 2023

Great customer service. Greg was my sales representative. He went beyond the call of duty to assist me. Greg was very knowledgeable on all devices and explained everything in detail, giving me the options that best fit my needs. Greg was patient and wasn't pushy for me to purchase a device. There should be more representatives like Greg, the world would be a better place. I will always keep service with Metro because of the wonderful experience that I had with Greg!
Aug 2nd, 2023

As loyal customers to Metro for years if not decades, this store gave us by far THE worst cellular experience of our lives, leaving us scammed and robbed out of a couple hundred Dollars- anniversary gift before the holidays as well. Chances are they're likely going to respond to this review as if they were going to take it up to higher management; which we already have, only for them to make my elderly mother run around back and forth to not only the store , but to the corporate office for some reason as well. I don't know why they think anyone has the time or funds to do this, when their seller pretty much lied by omitting the supposed "non-refundable" policy, when we had ensured with him that we can take it back if we had any issues. We're pretty careful customers so we wouldn't have purchased it if we were told it was non refundable since I wasn't entirely sure which phone I had wanted to begin with . But the phone that I got was NOTHING like the one that I had wanted, and that's why I took it back. It's like everything they had said was a lie. We went back and this guy, Pedro, did not even blink or pick up any phone when we brought up we had an issue. We're not the type to go Karen on people simply doing their jobs, but this guy wouldn't even bother with the bare minimum. So then we had to sit on the phone with customer service in the pouring rain cuz he couldn't lift a finger to even acknowledge that we were there and wanting to resolve an issue. I don't know what's going on but here we are sitting with our grandfather in the hospital being called by some woman suddenly trying to interrogate us or something, talking about how she reviewed the cameras and somehow that's supposed to justify the fact they're not willing to do anything to remedy this case. What I want to know is why it is easier for them to send us on a wild goose chase and launch a whole "investigation" only to justify a lack of accountability, i feel as if it would've been easier to just give us our money back. We just want to get back to our lives, instead of sitting here having to write a review that apparently they like to rob and scam old ladies out of hundreds of dollars and continually call and harass us for trying to remedy the situation... Give us our money and our lives back, metro. We are already looking into other providers for the first time in 10-15 years because this was an unnecessary, over the top, and inexcusable way to treat your most loyal clients.
Nov 18th, 2023