Alpenglow Vacation Rentals

This is our second time renting a house through Alpenglow. They are very communicative and detail oriented. The cleaniness of the property and amenities are top notch. Will definitely rent from them again.
Apr 1st, 2024

Perfect home for a family getaway. Enough space to not feel cramped but set up for family engagement. I loved that there were no TV's in the rooms so by default everyone hung out n the family room together. Alpenglow was great to work with- fantastic communication, the home was clean and ready for us and they even left us a thank you note and bottle of wine!
Jan 8th, 2024

The manager Victoria is such a rude lady and never will take blame. She should be fired for her rudeness and lack of taking accountability!! Never using or recommending this company ever again.
Nov 3rd, 2023

Stayed here for a mountain bike trip. Great location. Great price.
Sep 22nd, 2023

CAUTION!! Please read before renting with Alpenglow Vacation Rentals Dear Fellow Humans, I am writing my first negative review, ever. Unfortunately, someone needs to protect the public, so here is my detailed account of our week long and dual location stay with Alpenglow Vacation Rentals. This is regarding the DEPLORABLE experience my family and I endured during our stay. The following grievances outline the unacceptable treatment we received: 1. Upon arrival, we were mistakenly placed in accommodations that did not match our reservation, leading to incessant harassment from the management. Call after call regarding the potential relocation we would have to bear if the other guests wished to check in. This left us unable to settle in and relax. 2. Despite no PRIOR documentation of apartment conditions, upon our departure, the management conveniently produced extensive photographs showcasing damages we allegedly caused. Making it incredibly obvious that they where utilizing this tactic to shift responsibility of their repair expenses onto us without affording us the opportunity to refute the claims (which we would have been able to). 3. False accusations were made to my elderly mother, who financed the trip, regarding the cleanliness of the apartment upon our departure. The reality was minimal, easily manageable cleanup consisting of a single trash bag and 2 cereal bowls. 4. Baseless allegations were levied against us, suggesting smoking and property damage within the apartment. Had the management communicated and inquired instead of accusing, we could have provided medical documentation proving my critical health condition and inability to be around smoke or drink alcohol. 5. Malfunctioning amenities, such as an unresponsive, television, burnt out lights and broken remote, rendered our stay inconvenient and frustrating. 6. The absence of heating in the apartment, compounded by the management's failure to address the issue despite assurances, forced us to resort to hazardous methods, including HEATING THE APARTMENT WITH THE STOVE. (They had disassembled the furnace so we could not utilize it and when we called to get it turned on they failed to come to our aid.) 7. Persistent disturbances from an alarm outside our accommodation, deprived us of much-needed rest and relaxation during our stay. These egregious shortcomings resulted in significant financial burdens, with over $1,000 incurred to cover unjust repair expenses inflicted by previous tenants. Alpenglow Rentals demonstrated a blatant disregard for communication, professionalism, and ethical conduct throughout our ordeal. In light of these experiences, I strongly advise against engaging with Alpenglow Rentals PROSPECTIVE RENTERS SHOULD: -EXERCISE CAUTION -DOCUMENT METICULOUSLY -PREPARE FOR EXORBITANT ADDITIONAL EXPENSES AND SUBSTANDARD LIVING CONDITIONS. I implore Google to ensure the publication of this review, as previous attempts to voice our grievances have been systematically suppressed by the company. Only positives, it was very clean when we got there and you could reach them when you reach out. Not next to a river, but they did leave a note bottle of wine for the tenants it was prepared for when we arrived, though I couldn't partake. I'm hoping the owner won't attack my review like she has all the others that have had like-minded opinions. Another example of the way you will be treated maybe? Sincerely, Kristina [Rental Location: Bend, OR]
Mar 18th, 2024