Mount Bachelor Village Resort by Meredith Lodging

Mar 26th, 2024

Very cute little place. I wish it was a little closer to town but I like how close it is to the Mt.
Mar 13th, 2024

Feb 26th, 2024

We stayed for the first time in the ski house 133 during Christmas holiday. We had issues not able to get information through the information portal on our email reservation and called Meredith operator and still wasnt able to get information. Had some trouble finding the location. The condo was clean, but the carpet was pretty stained. I imagine it is from pets, which we understand we do appreciate a pet friendly condo. We didnt see any information about regarding the rules of the room or Wi-Fi. We found it the second day on the floor half way under the couch by the cooling unit. The TV in the bedroom only worked part of the time, by the third night we notice the cable box had bad connections. We went to the jacuzzi the hours they stated there were open and it was locked. Called the number and they stated the hours had change, but werent posted. Nothing was mentioned we needed a key card access. We went down the third night and realized we needed a key card and there was no card in our condo as we search everywhere or even information to inform us we needed the key card. The communication was not very good. We had called the number to see, if there is someone who could help us get in and no luck. We were very disappointed, since that was one of the selling points for us to rent this condo. I suggest that you put the information about the room on the dining table. Make sure everything is working before the next clients who come to rent the unit and have the key card available by the welcome information card. We were disappointed regarding our first time and feel what we were charged, we should had things working and the ability to use the pool facility.
Dec 18th, 2023

We had an awful experience with Meredith Lodging. They provided a room that stunk, with no hot water and a lopsided bed. They told us they wouldn't charge us for a gym use, they then did charge us. They told us this was a mistake and they would refund the money and they never refunded it. We told them we left because of the weather, but if we had stayed in Bend, we most likely would have found a new place to stay. Factors that indicate this unit was unsatisfactory were: - We were promised unit 421A which is pictured with different furnishings than unit 422A had. My wife spent a lot of time on the phone looking at pictures and selecting a unit - specifically 421A. That was not the room Meredith provided. - Unit 422A was wholly unacceptable because: + The water was lukewarm at best - we were told it might be fixed by the plumber between 1 and 3 today. We don't know that that happened, but no hot water in cold weather is unacceptable. + The room had an odor that made my wife sick to her stomach. It was some type of cleaning solution that gave the unit a foul smell. + The bed was not fully on it's base and we did not sleep well the night we arrived. In the morning I was able to push it back on its base, but we didn't realize that was the problem until that morning. - In addition, we were promised complimentary gym utilization, but when we showed up, we were required to pay $30 for 2 of us for admission. We were told it would be refunded but it has not.
Dec 14th, 2023