Le Méridien Charlotte

This review is for both the Sheraton and Marriott as there are shared spaces between the two. Our room was on the Le Meridien side. Both are owned by Marriott. Pros: microwaves provided upon request and all rooms have mini fridges, coffeemaker is by Illy so you can make espresso and they provide the pods, housekeeping staff is friendly. There was one staff person who was attentive about the mircowave. She had to call twice for it but it made it. Cons: nowhere to really walk to unless you're seeing a game so this made the location less than ideal although in general there are few places where eateries are clustered together in this town (very much a business district) On the up side if you don't mind driving there are some great restaurants and coffee shops within a 2 mile radius. The rooms are ok, but definitely need maintenance. Doors and cabinets look worn and the bed frame was also all scratched up. The toilet runs unless younpull up on the handle after every flush. I think the housekeepers try their best but the carpets don't seem to get regularly vacuumed. Front desk staff are less than enthusiastic and I felt like I was bothering them when I asked a question. The parking garage gate wasn't working so we couldn't get out without calling which thankfully the person on the other end was prompt in letting us out remotely. Front desk just sort of shrugged and said they thought it was malfunctioning. This morning we tried to get coffee on the Sheraton side. There was no menu so I asked if i could have a vanilla latte and she simply said, "We dont have vanilla" and didnt offer any other options. I looked over at the two bottles of syrup on the counter and asked what flavors they were and with crossed arms she reluctantly told me what they were. I would have gladly ordered someyhing else but at that point i was just tired of the rudeness and just said "ok bye" Two girls were working there neither of which seemed interested in helping us. Again it felt more like we were bothering them. I'd suggest going to Provided coffee in town for amazing coffee and great service. I was glad this was a work conference, I don't think I would come back to this hotel for vacation. Maybe we didn't look rich enough or whatever. I'd like to think there are staff that are kind and I'm sure there must be, but that was not our experience in general. I'm happy to be proved wrong though. Walkability: Not walkable but there is public transport nearby
Apr 9th, 2024

Mar 26th, 2024

Great customer service from Courtney at the front desk! This is an a nice place to stay. The gym and pool are amazing and nice view from the rooftop!
Mar 26th, 2024

Mar 25th, 2024

Mar 21st, 2024