WaterWalk Charlotte - Arrowood

Bekkah Sims _{on Google}

Apr 10th, 2024

The lady at the front desk during our late evening check in on Friday night absolutely set the stage for the rest of our stay. She was an absolute pleasure and made us feel right at home. The coffee and espresso machine was an satisfying perk. It was easy to have food delivered straight to our room as well. The room we had was spacious with a full kitchen and laundry machines, which made our extended weekend stay even better. The location was nearby many restaurants and shopping. It was the perfect stay.

Jocelyn Albrecht _{on Google}

Apr 5th, 2024

This place smells of pot. It is dim and dirty. It is not a place for a family.

Amanda Bell _{on Google}

Apr 3rd, 2024

Friendly staff. Open kitchen and living area Clean comfy rooms. Convenient location

DaShawn Robinson _{on Google}

Mar 18th, 2024

This was my second time staying here. My first experience two years ago was better. This time the building had an odor from the first floor all the way to our room. Our rugs were full of animal hair and also dog food was on the floor. Room was not ready when we got there even tho it was supposed to be at 3pm. We got there almost 6pm. Didn't have to wait to long and the staff was nice. Quiet location just off of interstate 77 which I liked. In the bathroom I had to kill two bugs. Toilet was half cleaned thankfully I bring my own cleaning supplies on any trip I go on. Overall the its okay but I think there are better places for the price I had to spend. The smell in the building needs to be address and better cleaning of the rooms since animals are allowed unfortunately.

Ray J _{on Google}

Apr 7th, 2024

My experience was complete torture. I have previously stayed at this location (roughly two years ago) my stay was an easy 5 star rating the first time. Unfortunately, this time, I was better off going to a motel six or sleeping in my car. To start - immediately upon walking to the elevator there was a young women who looked disheveled without shoes or socks on coming off the elevator with a foul oder which lingered on the elevator after she exited. *** I was advised by one of the residents that this is also a short term rental so HUD/ section 8 and others stay here as well** . Afterwards, I went into my room to find that the room was not cleaned, no blankets on the bed and used (almost empty) toilet paper in both bathrooms. We unfortunately had to quickly leave the room to head to a basketball game so, immediately upon returning from the game I went to the front desk. No one was there, knocked on the glass.. no one answered, I even called the front desk from my room - no response and mailbox full. That night, attempting to sleep was unsuccessful. This after traveling for hours, going to a basketball game and just wanting to relax on our vacation. This was caused by a combination of myself and my children freezing bc of the lack of covers, cigarette and weed smell enveloping the unit and the loud screaming and music noises both on our floor and outside at 3/4 am.
The second day I went to the front desk and spoke with a representative addressing all of these concerns. Her response to all of these concerns was that she was sorry and that, she was the only one working. I advised her I understand and that when I come back I could speak to her in more detail.
When I came back however there was a lobby full of guest and no one at the front counter. I went to the room and grabbed our towels as we only had two and we were a party of three and came back downstairs. I waited over an hour without being serviced. I sent an email regarding my dissatisfaction and left with my children as we had a full itinerary. I was advised prior to leaving that the only employee working was Mrs. Niki and that the previous employee left without notice. Mrs. Niki wasnt at the front desk because she was cleaning three rooms for guest awaiting checkin. (Mrs. Niki you are a God send, I pray they value your service and sacrifice!).
As a consequence of this, I had to purchase toilet paper from the store as we were out and at this point no one was available to provide this basic necessity, also because of the lack of towels I purchased laundry detergent, and because of the strong cigarette and weed smell I had to purchase a fabrezze order eliminator spray as my son has debilitating asthma and the smell was triggering him.
Upon returning, I seen Amber at the front counter. I explained the situation - advised I had to purchase items that are included in the stay, and that I was seeking a refund for those items as well as the stay. Amber apologize and gave me blankets for the room, cleaning supplies so I could clean the room and towels.
The next morning I went to check out and asked yet another person of my concerns - she advised none of this had ever been noted in the system. So prior to making a 8 hour drive I had to make another account of all of the issues I had. I was advised someone would follow up with me. - As you may have assumed no one has.
In closing, I saved up to stay at this location based on my past experience and wanted this to be apart of the experience with my children as this was their first time. Instead I spent countless time standing in the lobby not being serviced and was out of $27 in essential items. I have called the hotel and emailed management to rectify this issue. I have yet to receive a response. I am seeking a full refund. Do not book here! Do not book here! Do not book here! Bad service, poor cleaning.. just dont!