BMW of Asheville

Last May I began looking into buying a BMW. Ive never had a BMW before so I called and spoke with Alex Powell and made an appointment to meet him on the weekend and my wife and I took a drive to Asheville to look at the X5 models on the lot. My wife and I were both impressed with the quality, ride, and features of the X5. Alex knew that we were both new to the brand and was very patient to explain every aspect of the company as well as the car. On our first visit to the dealership, we test drove a 2024 X540i. As I did more research, I began to have an interest in the M models and spoke to Alex that. He mentioned that they had a 2024 X5 M60i on the lot and so my wife and I returned to test drive that car. It was quite an impressive vehicle for sure! I thought that was the model I wanted, but I still had questions about the X5M Competition. I kept wondering about the difference between the M60i and the X5M. Alex gave me good advice and said the only way to know for sure is to drive an M car. He said Youll know very quickly if this is the model for you or not. Given my previous conversations, he firmly believed that I would be getting the best of both worlds with the M60i but yet he still thought it best to drive the M. It wasnt long before the dealership had an X5M Competition on the lot and Alex arranged for me to test drive it. I have to say Alex most definitely takes his time to build a relationship with his customers and match them to their perfect ultimate driving machine! This is the hallmark of an outstanding salesman. The experience of buying a luxury item such as this is something to be savored and BMW of Asheville goes above and beyond to provide that to current and prospective customers alike. In the end, the M was the car I chose and with his help and his manager, Alvin Monroy, we put together a deal that involved pre-trading my 2022 Subaru Outback. Everything from my initial contact with Alex to the process of ordering my vehicle and taking delivery of my car (tomorrow) has been outstanding. I can not recommend this dealership or Alex and Alvin highly enough. EDIT - Barrington is the BMW Genius who helped me with the initial delivery of the car. He gave me a detailed explanation of the features and systems. He also helped me set up myBMW app, get my car and the app synced, and get my eSIM for my cell carrier set. He was great. About a week later, I got a text from the dealership inviting me to come back and work with Barrington to learn even more about the car. Charla was my finance officer who helped with the paperwork and the final sales documents for the car and she was extremely friendly and helpful, especially when advising me of the various levels of BMW Ultimate Care packages. Her guidance was much appreciated and it was truly geared towards what would be ideal and best suited for me as the customer. EDIT - Since I bought the X5M, Ive had my car in for the break-in service, but Ive also had a few questions for the service department. Every time Ive called, Ive either spoken to Savannah or left a message for her. She has never failed to call me back in a timely manner and her customer service has been top notch. Kainan was my service technician for today and he shot a video going into detail about the issue I brought my car in for. He explained it in a cogent manner that was super easy to understand and even though my car was having a puddle light checked out, Kainan still checked the tread wear on my tires, brakes and rotors. He also did a quick inspection of the engine. That's what I call above and beyond service. He certainly didn't have to do all that, but that's the kind of pride in these cars and the service department that technicians like Kainan have. Ive now experienced every facet of BMW of Asheville and this is a stellar organization from top to bottom. The service reps like Savannah and service manager Norman are excellent and the service technicians have been outstanding.
Apr 11th, 2024

Service at this dealership has really improved over the last several years. All the employees are very considerate. It was easy to make the appointment, everything was done on time, and the prices are more in line with reality than previously. Special praise for service advisor Mike Carley, who always talks sense and makes things easy.
Apr 10th, 2024

Apr 10th, 2024

JT was efficient and helpful and I appreciated his communication during the process.
Apr 10th, 2024

It was a good service, professionally and timely done! JT took in consideration our requests and he provided a video detailing the setting up of updates to the system.
Apr 10th, 2024