Webster, NY Financial Services

Friendly and pleasant

Lazy and unprofessional staff working in the cubicles. My mother passed a year ago. We had a joint account. I brought in her death certificate to have her removed from ... more

Operations management needs to be evaluated immediately

I went into the Webster branch today to get a cashiers check and was shocked when I was told that there was a $10 charge because I was not a preferred customer! We have k ... more

Positive: Professionalism, Responsiveness

The worst of the banks

People at the Webster location are very kind and very knowledgeable. Things are done pretty quickly as long as you have all the info you need

Ryan is always helpful!! Wonderful young man!

Literally only 1 person could help me while I waited half an hour for a father to explain how credit cards work while being helped by the only agent. Be prepared to wait ... more

There is no Bitcoin atm here. Or at any LibertyX listed location.

Customer service is really appreciable. Quick response

Clarisa was wonderful to work with. We opened an account for my parents. I have been a member for quite a few years. Would recommend Family First to everyone. Thank you

I recently purchased a house and I did it all through this bank. Victoria Shvahulyak was so helpful. She did everything in a timely manner and worked with my schedule to ... more

I have had the pleasure of working with Chuck LaRocca and couldn't ask for a better financial advisor. Extremely professional and second to none in providing sound financ ... more

Poor communication through process, nobody answers during business hours or returns emails promptly.

Great credit union very friendly staff. I have had an account here since I was a kid and never had any issues! The only negative thing I have to say is the hours of opera ... more

Top notch people to do business with.. Almost bend over backwards to help me..

Gina D. was extremely professional and helpful. I am a manager at a local car dealership and she was educated on the process of what I was looking to achieve. She made my ... more

MDM has prepared my taxes for years and I wouldn't use anyone else in Rochester.