Chamber of Commerce

      T-Mobile

      ( 68 Reviews )

      T-Mobile
      • 2760 Monroe Ave Unit 402
        Rochester, New York 14618
      •   585-586-2800
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      Hours

      Thursday:
      10:00 AM - 8:00 PM
      Friday:
      10:00 AM - 8:00 PM
      Saturday:
      10:00 AM - 8:00 PM
      Sunday:
      11:00 AM - 6:00 PM
      Monday:
      10:00 AM - 8:00 PM
      Tuesday:
      10:00 AM - 8:00 PM
      Wednesday:
      10:00 AM - 8:00 PM
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      4.1 - (68 reviews)
      49
      1
      3
      5
      10
      Read Our 68 Reviews

      Chamber Rating

      4.1 - (68 reviews)
      49
      1
      3
      5
      10
      › ‹
      • charles bodley


        Mar 29th, 2024

      • Rachel Jones

        Had a great experience at the T-Mobile in Pittsford. I wanted to upgrade my phone and decided to do it in store after a couple negative experiences trading in with T-Mobile through the mail. These guys were great! They were very friendly and helpful. Vin handled my purchase, trade-in and set up easily. I didn't have to do anything. We were in and out in less than an hour and now I don't have to wait for my credit, or contact T-Mobile and ask if they received my phone. I highly recommend T-Mobile in Pittsford. Vin was awesome! I didn't get the other guys names but they were really great.
        Jan 29th, 2024

      • Alicia Roselli

        Great experience with Jasmene , Chad and Steve! Jasmene was knowledgeable and patient during set up of our services. When we had a discrepancy with our first bill Chad and Steve were proactive and professional in responding to our concerns. Thank you!
        Jan 20th, 2024

      • mustafa ersoy

        The T mobile store on Monroe ave. has an impressive team! I went there to pick up my devices after switching to T-mobile last week. Tejon, Phillip and the store manager Steve are very knowledgeable and patient with me. They stayed even after 8 pm to resolve all the errors the online representative created when opening my account. If you want an A+ service and a customer oriented professional team check out the T-mobile store on Monroe ave. in Rochester.
        Jan 4th, 2024

      • Roy duke

        so - we went to T-Mo on Jeff Rd / Marketplace Dr. They were TERRIBLE!! The salesperson couldn't be LESS interested in what we had to say (another review), so we went to the Brighton location. WHAT A DIFFERENCE!!! Lemme tell you. As soon as we walked in, we were greeted warmly. They took the time to explain ALL the features of the plan and really spent time answering ALL of my questions. Their patience and understanding was second to none. I would HIGHLY recommend this store for all of your T-Mo needs. Can't say ENOUGH good things about this crew. We were there for over 2 hrs, porting phones over, and they were very patient with all of the juggling we needed to do. Love the service, with no issues. High speed data is STUPID FAST! If you're interested in going pink, come to THIS location!! They are an AUTHORIZED retailer - don't go to the other places that are jokes.
        Apr 7th, 2024

      Read Our 68 Reviews

      About
      T-Mobile

      Visit the T-Mobile store in Rochester and discover America’s largest, fastest, and most reliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you’re interested in joining the Un-carrier, our staff at 3349 Monroe Avenue Unit 6B can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

      Contact Info

      Brands

      • T-Mobile
      • tmobile

      Payment Methods

      • AMERICANEXPRESS
      • ANDROIDPAY
      • APPLEPAY
      • CASH
      • FINANCING
      • MASTERCARD
      • SAMSUNGPAY
      • TRAVELERSCHECK
      • VISA

      Questions & Answers

      Q What is the phone number for T-Mobile?

      A The phone number for T-Mobile is: 585-586-2800.

      Q Where is T-Mobile located?

      A T-Mobile is located at 2760 Monroe Ave Unit 402, Rochester, New York 14618

      Q What is the internet address for T-Mobile?

      A The website (URL) for T-Mobile is: https://www.t-mobile.com/stores/bd/t-mobile-rochester-ny-14618-7909?utm_source=google&utm_medium=lastmile&utm_campaign=7909

      Q How big is T-Mobile?

      A T-Mobile employs approximately 20+ people.

      Q What days are T-Mobile open?

      A T-Mobile is open:
      Thursday: 10:00 AM - 8:00 PM
      Friday: 10:00 AM - 8:00 PM
      Saturday: 10:00 AM - 8:00 PM
      Sunday: 11:00 AM - 6:00 PM
      Monday: 10:00 AM - 8:00 PM
      Tuesday: 10:00 AM - 8:00 PM
      Wednesday: 10:00 AM - 8:00 PM

      Q How is T-Mobile rated?

      A T-Mobile has a 4.1 Star Rating from 68 reviewers.

      Hours

      Thursday:
      10:00 AM - 8:00 PM
      Friday:
      10:00 AM - 8:00 PM
      Saturday:
      10:00 AM - 8:00 PM
      Sunday:
      11:00 AM - 6:00 PM
      Monday:
      10:00 AM - 8:00 PM
      Tuesday:
      10:00 AM - 8:00 PM
      Wednesday:
      10:00 AM - 8:00 PM

      Related Categories

      Nearby T-Mobile Locations

      Ratings and Reviews
      T-Mobile

      Overall Rating

      Overall Rating
      ( 68 Reviews )
      49
      1
      3
      5
      10
      Write a Review

      charles bodley on Google

      image

      Business Response on Google Mar 28th, 2024
      Thanks for the great feedback Charles! We pride ourselves in having the best people on our team and we appreciate you letting us know how we're doing. Stop by if you need anything!

      Rachel Jones on Google

      image Had a great experience at the T-Mobile in Pittsford. I wanted to upgrade my phone and decided to do it in store after a couple negative experiences trading in with T-Mobile through the mail. These guys were great! They were very friendly and helpful. Vin handled my purchase, trade-in and set up easily. I didn't have to do anything. We were in and out in less than an hour and now I don't have to wait for my credit, or contact T-Mobile and ask if they received my phone. I highly recommend T-Mobile in Pittsford. Vin was awesome! I didn't get the other guys names but they were really great.

      Business Response on Google Feb 4th, 2024
      Thanks for taking the time to leave us a review! Our team works hard to provide you with awesome service. It's great to hear that Vin and rest of our store team were able to help you out!

      Alicia Roselli on Google

      image Great experience with Jasmene , Chad and Steve! Jasmene was knowledgeable and patient during set up of our services. When we had a discrepancy with our first bill Chad and Steve were proactive and professional in responding to our concerns. Thank you!

      Business Response on Google Jan 18th, 2024
      Thank you, Alicia! We appreciate your feedback and are so glad you’re part of the T-Mobile family! If you have any additional feedback or need anything else, please feel free to stop by or reach out to us anytime.

      mustafa ersoy on Google

      image The T mobile store on Monroe ave. has an impressive team! I went there to pick up my devices after switching to T-mobile last week. Tejon, Phillip and the store manager Steve are very knowledgeable and patient with me. They stayed even after 8 pm to resolve all the errors the online representative created when opening my account.
      If you want an A+ service and a customer oriented professional team check out the T-mobile store on Monroe ave. in Rochester.

      Business Response on Google Dec 18th, 2023
      Thanks for taking the time to leave us a review! Our team works hard to provide you with awesome service. It's great to hear that Te'Jon, Phillip & Steve were able to help you out! We are glad you are part of our Magenta family!

      Roy duke on Google

      image so - we went to T-Mo on Jeff Rd / Marketplace Dr. They were TERRIBLE!! The salesperson couldn't be LESS interested in what we had to say (another review), so we went to the Brighton location. WHAT A DIFFERENCE!!! Lemme tell you. As soon as we walked in, we were greeted warmly. They took the time to explain ALL the features of the plan and really spent time answering ALL of my questions. Their patience and understanding was second to none. I would HIGHLY recommend this store for all of your T-Mo needs. Can't say ENOUGH good things about this crew. We were there for over 2 hrs, porting phones over, and they were very patient with all of the juggling we needed to do. Love the service, with no issues. High speed data is STUPID FAST! If you're interested in going pink, come to THIS location!! They are an AUTHORIZED retailer - don't go to the other places that are jokes.

      Business Response on Google Apr 8th, 2024
      Thanks for the great feedback, Roy! We pride ourselves in having the best people on our team and we appreciate you letting us know how we're doing. We are thrilled to know T-Mobile is working great for you and your wireless needs. I am sorry that you didn't have a good experience at our Jefferson Rd store. Both our locations are corporate owned ( T-Mobile ). If you would like to give additional feedback about our store in Henrietta, feel free to call us at the store at 585-586-2800 and speak to one of the managers on duty. Stop by if you need anything!
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      Overall Rating

      Overall Rating
      ( 68 Reviews )
      49
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