Pottery Barn

Avoid Pottery Barn at all costs whether its online or in-store They could use some help in customer department service. Their agents are misleading with information. Please take your money somewhere elses where you are value as a customer
Feb 5th, 2024

Pottery Barn Upper Westside Lincoln Center is an absolute must shop! Highly recommend this amazing location. The display and designs of the furnishings are lovely. If you need help, I highly recommend you ask for Ms. Natalie, she made the experience 5 star! Natalie is knowledgeable about every detail, and item in the store. I was personally impressed with the lovely tablescape, the florals that exudes happy as we prepare to Spring forward. The cocktail bar sets, including the glasses will transport you into an Era of nightlight glamour that no longer exists.
Jan 23rd, 2024

A rude elderly cashier abruptly snatched the Christmas bathrobe from my hands as I was trying to open it to check the size. He insisted that if I wished to examine the size further, I would have to go to the bathroom section downstairs. Despite leaving with two bathrobes, I couldn't help but be taken aback by the blatant rudeness of the encounter.
Dec 21st, 2023

I inquired about purchasing an item (garland) included on a Christmas tree in the store. An employee asked someone who appeared to be a manager (K.). K. informed me that I could not purchase the garlands because he didnt want to disturb the displays this early in the season. He was incredibly rude to me and dismissive, and would not assist me further. So, I contacted the flatiron store and was able to purchase multiple items. Even the flatiron employees agreed that the conduct of employees at the UWS store was ridiculous. If items are in the store, customers should be able to purchase. Its a place of business thats selling Christmas decorations! I frequently shop in store, and Ive never had such a negative experience.
Dec 3rd, 2023

Would only give one star if it wasn't for their star employee, Kevin who turned around what was initially a very bad experience... Placed an online order that shipped from this store, and received an incorrect item. Called PB customer service, and they told me I had to contact the store directly for assistance. Called the store, and woman who answered rudely cut me off mid-sentence, while I was in the middle of briefly explaining my issue, exclaiming that she was "going to cut me off" because they weren't open yet, and I had to call back after 11am. Odd...if they weren't open yet, why answer the phone? Or maybe let me finish my sentence then nicely ask me to call back, or offer to call me back in 30 mins when your store is open? Overall, she had a very snotty attitude and it was all I could do to not correct her on her terrible customer service skills. I felt as if I was being scolded for asking them to correct their mistake, which would have taken less than 5 minutes, but apparently whatever she was doing was more important than helping a longtime PB customer. I understand the holiday season in the retail industry can be crazy, but that's no excuse to treat a customer poorly. I've worked in high-end retail stores, and would have been fired for treating a customer the way she treated me! Anyway, I called back 30 mins later, and was promptly assisted by a nice gentleman named Kevin. He quickly identified the issue and packed up the correct item to be shipped to me, while being very humble and apologetic for their mistake. The entire transaction took him less than 5 minutes. The first woman I spoke with should take note of this...THIS is what good customer service should be! Fingers crossed that my next online order from PB does NOT ship from this store...
Dec 18th, 2023